Aftercare & Expert Advice

We have some great tips on caring for your watch in our Watch Care Guide which will help your watch look great for as long as possible. If you have any further questions, feel free to visit your nearest store and our experts will be happy to help answer any queries you may have.

Similar to the above question, our Jewellery Care Guide has some great tips on caring for your jewellery at home. We also offer free cleaning in-store for our Beaverbrooks jewellery, where our experts can answer any further questions you may have on jewellery cleaning.

White gold naturally has a yellow hue; white gold is in fact created by alloying yellow gold with metals such as palladium and platinum to brighten the colour.

This is nothing to be concerned about and is a natural characteristic of white gold - yellow gold is alloyed with metals such as palladium and platinum to brighten the colour, the bright white sheen is then achieved by rhodium coating the ring, which is part of the platinum family. This can be reapplied to bring it back to its bright white colour again.

We offer a rhodium plating service for £60 (or free of charge within one year of purchase for the first re-coating of Beaverbrooks 9ct and 18ct white gold rings), simply visit us in-store or call our Customer Service & Sales Team on 0800 169 2329.

The longevity of rhodium is completely individual to each person and will last differently. This can depend on (but is not limited to) factors such as what the ring comes into contact with or even skin acidity.

We offer a rhodium plating service for £60 (or free of charge within the first 12 months of purchase for the first re-coating of Beaverbrooks 9ct and 18ct white gold rings), simply visit us in-store or call our Customer Service & Sales Team on 0800 169 2329.

There is no definitive timeframe when it comes to plating wearing down. Longevity can vastly depend on what your product is coming into contact with and we would recommend keeping it away from liquids, especially abrasive substances such as perfume, lotions, household cleaning products and hairspray.

For full aftercare, please pop into one of our stores or visit the following page for some advice.

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The team will take you through plated jewellery aftercare when you purchase in store. However, if you’ve purchased online, here are our top three tips:

• Remove your jewellery or watch before showering, swimming or sleeping
• Keep your plated items away from hand sanitiser, perfumes and creams
• Store your jewellery or watches in a pouch or soft cloth separate from other jewellery

For more aftercare online and top tips how to care for your plated jewellery at home, please visit the following link.

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We would advise all jewellery is removed prior to swimming, showering or bathing to ensure it stays beautiful for as long as possible. Especially plated items and gemstones, which can become dull and fade.

We would always advise to remove both your watch and jewellery before sleeping. This will prevent accidental damage to both yourself and your precious items, such as necklaces getting tangled, your watch becoming scratched or jewellery settings getting caught on threads.

Yes, our Connoisseurs’ cleaning range is cruelty free.

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