Chat to one of
Use our live chat service to talk to one of our friendly experts from the comfort of your own home.
Available Monday to Friday 9am to 8pm or Saturday and Sunday 10am to 5pm.
More ways to get in touch
We’re here to help with all your special purchases and answer any questions you may have about our beautiful diamonds, jewellery and watches. Because when it means the world to you, it does to us too.
Available the same time as our live chat service, excluding Bank Holidays. Call us free on 0800 169 2329.
Simply fill in the form on our Contact Us page and we’ll do our best to get back to you within 24 hours. Bank holidays may take a little longer.
How do I place a Finance order online?
Look for the ‘finance calculator’ on items over £349. Select your preferred term and deposit, then add the item to your bag.
Ensure the finance option is selected in the shopping bag, then proceed to checkout and select your delivery option, after which you’ll be taken to the V12 site to complete your application.
You’ll normally get a decision within a few moments.
We’ll send your order to the address or collection point you selected during checkout.
Our live chat FAQs
We might be able to help answer your questions before asking our friendly team.
Do you deliver
We currently only delivery to address in the UK and Republic of Ireland. Discover more delivery information here.
How can I find the
status of my order?
We will send an email confirmation containing details of your order. As soon as we despatch your order, we will send another email to let you know it’s on its way.
How can I find the status of my order?
Track the status of your order via your account online, simply log in or register here. Alternatively, we will send an email confirmation containing details of your order. As soon as we despatch your order, we will send another email to let you know it’s on its way.
Want to get inspired?
From helpful guides to the latest style tips, we’ve got all the inspiration you need.