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our experts

Live Chat

Use our live chat service to talk to one of our friendly experts from the comfort of your own home.
Available Monday to Friday 9am to 8pm or Saturday 10am to 5pm.

Start our Live Chat

More ways to get in touch

We’re here to help with all your special purchases and answer any questions you may have about our beautiful diamonds, jewellery and watches. Because when it means the world to you, it does to us too.

Call Us

Available the same time as our live chat service, excluding Bank Holidays. Call us free on 0800 169 2329.


Simply fill in the form on our Contact Us page and we’ll do our best to get back to you within 24 hours. Bank holidays may take a little longer.

Book An Appointment

Did you know you can book a personal appointment with one of our in-store experts? Find your nearest store here and select a time.

How do I place a Finance order online?

1. Shop

Look for the ‘finance calculator’ on items over £349. Select your preferred term and deposit, then add the item to your bag.

2. Apply

Ensure the finance option is selected in the shopping bag, then proceed to checkout and select your delivery option, after which you’ll be taken to the V12 site to complete your application.

3. Decision

You’ll normally get a decision within a few moments.

4. Enjoy

We’ll send your order to the address or collection point you selected during checkout.

Our live chat FAQs

We might be able to help answer your questions before asking our friendly team.

How can I find the status of my order?

Track the status of your order via your account online, simply log in or register here. Alternatively, we will send an email confirmation containing details of your order. As soon as we despatch your order, we will send another email to let you know it’s on its way.

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