Whether you’re thinking of adding on insurance, getting a valuation or have a question about your warranty, you can find out the answers here.
How long is the warranty on your products and what does it cover?
Our Beaverbrooks warranty covers you against any manufacturing or design faults for 12 months from purchase. This is applicable to every Beaverbrooks product.
Do branded products have a different warranty?
Yes, some brands may offer their own warranties. Timeframes will depend on the brand and sometimes product, please refer to our online product specifications and manual booklets for watches.
Are watch batteries covered under warranty?
Usually batteries aren’t covered under the manufacturer’s warranty (refer to your manual booklet), however we at Beaverbrooks will cover your watch battery for the first 12 months from purchase.
Will my item be repaired under warranty?
Products will usually require an assessment by the brand or manufacturer for them to advise. Please visit one of our stores with your product and proof of purchase where our friendly team will be happy to provide advice.
What should I do if my item has an established manufacturing fault?
We are fully aware of your consumer rights and should your item be deemed as faulty once assessed by the brand or manufacturer we will provide you with applicable options in line with this.
Do you offer insurance?
Yes, we offer 1-year insurance cover in any of our stores. You can insure items up to the value of £5,000, within 30 days of your purchase. For full information please visit the link below.Discover More
How can I insure my new purchase?
You can insure your item at the point of purchase in store or by visiting the team within 30 days. They will be happy to discuss options.
How much does insurance cost?
Prices will vary depending on the value of your product, we always advise to insure against the full retail price. Starting at just £8 for items up to £100 and a maximum of £350 for items £4,000.01 - £5,000, there’s no excess to pay in the event of a claim and the policy can be cancelled if you return or exchange your item within 30 days. Our insurance price guide can be found by following the link below.Discover More
Can I renew my insurance?
We offer a maximum of 1-year cover, which cannot be renewed. If you wanted additional cover, we recommend getting in touch with TH March insurance directly for a personalised quote on https://www.thmarch.co.uk or adding your product to your home insurance contents.
What is a jewellery or watch valuation?
A professional valuer examines your jewellery or watch thoroughly, giving you a precise description of the precious metals, gemstones or functions, and confirmation of how much it’s worth. Most people tend to get valuation on their most sentimental pieces as a way to protect them in the event of loss or damage. Once valued, you’ll receive a document that will help with any future insurance claims.
How much is it to get a valuation on my watch?
The price may vary depending on the type of watch and if it features any diamonds within the design:
- Watch with no stones - £135
- Watch with 1-10 diamonds - £156
- Watch with 11-20 diamonds - £160
- Watch with 21-30 diamonds - £167
Please bring your watch into your nearest Beaverbrooks store where one of our experts will inspect and advise a price before arranging your valuation.
How much is it to get a valuation on my ring?
The price may vary depending on the type of ring and how many diamonds are included within the design:
- Ring with no stones - £100
- Ring with 1-10 diamonds - £111
- Ring with 11-20 diamonds - £116
- Ring with 21-30 diamonds - £123
Please bring your ring into your nearest Beaverbrooks store where one of our experts will inspect and advise a price before arranging your valuation.
How do I arrange a valuation?
The best way to arrange a valuation is by visiting your nearest Beaverbrooks store where one of our experts will talk you through the process and inspect your jewellery or watch before sending off. Alternatively, you can chat to our friendly Customer Service Team on 0800 169 2329 or through our Live Chat service for more information.
Who provides the valuation?
We work with SafeGuard, the UK’s leading Jewellery and Watch valuation service, to provide you with a professional and independent valuation. The expert valuers carefully examine your jewellery and watches using the best practice methods and gemmological equipment.
How long does it take?
Your valuation can take up to five weeks after SafeGuard have received your diamond, jewellery or watch. We will keep you updated on your valuation throughout the process.
What do I need to bring with me?
When you come to visit one of our store experts, please bring purchase receipts and any previous valuations or certificates with you so we can provide as much detail as possible to the valuers at SafeGuard.
What do I get once my item has been valued?
When your jewellery or watch has been returned, you will receive a valuations folder containing a full description of your piece, insurance price of the item, and a photo.
Still got a question?
Our phone lines are open:
Mon to Fri | 10am - 8pm
Sat & Sun | 10am - 5pm
Excluding Bank Holidays.
Call us free on 0800 169 2329
Live Chat is available,
Mon to Fri | 9am - 8pm
Sat & Sun | 10am - 5pm
Excluding Bank Holidays.
Find out more here.
Simply fill in the form here providing your contact details and some information about your query and we’ll do our best to get back to you within 24 hours. Bank holidays may take a little longer.