Q. What is the Local Collect service?
A. When using Local Collect, Royal Mail will deliver your parcel to a convenient Post Office® branch of your choice. With 10,500 branches to choose from you choose the easiest place for you to collect from - whether that be near your home, work or somewhere else convenient to you.
Q. Who will deliver my parcel?
A. Royal Mail will deliver your parcel to the Post Office® branch you have selected. Upon delivery, Royal Mail will send you an SMS text or email based on the contact preferences you selected when you placed your order. Alternatively, you can check progress of your item at www.royalmail.com and enter your parcel tracking number.
Q. Why do I need to provide an email address or phone number?
A. If you provide these details, Royal Mail will be able to confirm when delivery has taken place to your selected Post Office® branch.
Q. How do I know the item has arrived at my selected Post Office® branch?
A. We ask for your email or mobile phone details when you place your order so that Royal Mail can confirm the arrival of your parcel. This will enable you to choose the most convenient time to collect it. Alternatively, you can check progress of your item at www.royalmail.com and enter your parcel tracking number.
Q. What areas of the UK do not offer the Local Collect service?
A. The service is available to 10,500 Post Office branches across the UK. It can’t be used for deliveries to the Isle of Man and the Channel Islands.
Q. Why is my local Post Office® branch unavailable?
A. Occasionally a Post Office may not be able to accept and hold your parcel. If this is the case, we will ask you to select an alternative from the list of branches provided.
Q. What are the opening hours of my local branch?
A. Opening hours for collection of parcels are against each branch shown. Opening times may vary by branch and time of the year e.g. early closing on Bank Holidays.
Q. Is my local branch open on bank holidays?
A. The opening hours for parcel collection are shown against each of the branches in the list. Opening times may vary by location and time of the year e.g. early closing on Bank Holidays.
Q. What identification is required to collect my parcel?
A. To collect your parcel, please take your parcel tracking number with you to the Post Office® branch and identification in the name of the person the parcel is addressed to. This can be:
- Cheque guarantee/credit/debit card
- Bank/building society book
- Valid passport.
- Cheque book
- Driving licence
- Photo Identity Card (Foreign National, Military, Police Warrant, Royal Mail Employee)
- Under 18s (National Insurance Card, Medical Card or Savings Book).
Q. If I use this service, will Royal Mail attempt delivery of my order at my home address first?
A. No. The Local Collect service is used as an alternative delivery method by Royal Mail.
Q. How long will my parcel be held at my local Post Office® branch?
A. The parcel will be held for 18 calendar days before being returned to Beaverbrooks.
Q. Can I change the Post Office® branch after placing my order?
A. No. Once an order has been despatched, it will be sent directly to the branch you selected.
Q. Can I cancel the collection from the Post Office® branch?
A. No. Once an order has been despatched, it will be sent directly to the Post Office® branch you selected. If you do not collect it will be returned to us.
Q. What happens if I have forgotten to collect my parcel?
A. The parcel will be held for 18 calendar days before being returned to us.
Q. Will I need to pay for the collection at the Post Office® branch?
A. No. You will not be charged when you collect the parcel.
Q. Can I collect the item when the shop is open but the Post Office counter is closed?
A. Yes. Opening hours for collection of parcels are shown against each Post Office® branch in the list. In many cases, these are additional Post Office counter opening times. Opening times may vary by location and time of year