Click & Collect
Coronavirus Update
You can shop online and collect your order from selected Beaverbrooks stores, listed below. These can safely remain open for our Click & Collect service, where our store host will greet you at the entrance and safely hand over your item(s).
Here are the important points you need to know:
When can I collect my order?
Stores that are open for collection will be open from 12pm to 5.30pm Monday to Saturday and 12pm-4pm Sunday for Click & Collect only. We'll hold your order for 7 days.
For Northern Ireland and the selected stores in Scotland that remain open, refer to store opening times.
What do I need to bring?
- Please bring photo ID and the payment card used to place your order. You’ll also need your confirmation email or order number.
- It's also essential that you collect your order yourself, as we're not authorised to hand it over to anyone else.
What additional measures are in place?
- Please adhere to government guidelines and keep a safe distance.
- Please wear a face mask in-store unless you are exempt.
- For collection from stores in England, our Store Host will greet you at the entrance and bring your order to you. We cannot offer any other services such as watch adjustments, repairs or refunds/exchanges.
If your local store is not on this list and you’ve placed a Click & Collect order before 5pm on Tuesday 3rd November, you have until the store closes on Wednesday 4th November to collect your order. If you cannot make this, don’t worry, we’ll hold onto the item for you or we can arrange a refund if you’d prefer. Please contact our Customer Services team for more information.
Get your order delivered for free to your local Beaverbrooks store or at one of 12,000 Post Office branches using Royal Mail Local Collect.
How to use Click & Collect
1
Choose Click & Collect
Once you’re in the checkout, choose Click & Collect as your delivery option.
2
Select your nearest store or Post Office
Use our store finder to find your nearest Beaverbrooks store or Post Office.
3
We’ll let you know when your order is ready
Once you’ve placed your order, your estimated delivery date will be shown on your confirmation email. We’ll then let you know by email as soon as your order is ready to collect in-store.
If you’ve chosen a Post Office, we’ll provide you with a tracking number as well as SMS alerts to let you know when your order has arrived.
4
Collect your order
From A Beaverbrooks Store
Please bring the following items when you collect your order at a Beaverbrooks store. Note: it needs to be collected by the person who has placed the order! We’re not authorised to give it to anyone else.
- Photo ID (driving licence, passport, citizen card)
- Payment card
- confirmation email or order number
We’ll look after your order for 7 days. We’ll send you reminders if you don’t collect your order, but if we haven’t heard from you after that time your order will be cancelled and refunded.
From A Post Office
Please bring the following items when you collect your order at a Post Office:
- Parcel tracking number
- ID (credit or debit card, driving licence, passport)
Once your order arrives at your local Post Office, it will be available to collect for 18 days.
For full Terms & Conditions, see here.