Returns & repairs
Our standard returns policy is 30 days. However, we appreciate that due to temporary store closures, you may be unable to return your item to us within this timeframe. We’ve therefore relaxed our returns policy so you’ll be able to return your items once our stores re-open again.
For online orders, you can return by post or in-store when we’re open again.
If you have an item out for repair, we will look after this for you. You can contact our Customer Service team who can provide more information.
We’re sure that you’ll love your Beaverbrooks item, but on the rare occasion that it isn’t 100% right just send it back and we’ll be more than happy to give you a full refund or an exchange (This excludes items made or ordered specifically to your requirements, personalised items and Beaverbrooks Gift Cards.) Just make sure that the product is in its original packaging and accompanied by proof of purchase (receipt or despatch invoice) and return the unworn item to us within 30 days.
Regarding Pre-Owned watches, we will be happy to refund or exchange your item providing it is returned in the same condition that it was in when purchased and is in its original packaging, along with all relevant paperwork and accompanied by proof of purchase within 14 days of purchase. We can only accept returns for Rolex watches at our Lakeside or Nottingham stores or by post for web orders.
We offer free returns by post for all web orders within the United Kingdom and Northern Ireland. For returns in the Republic of Ireland, you will be required to post the item back to our returns centre.
To return your item by post from within the United Kingdom and Northern Ireland, please follow these easy steps:
- Detach the pre-paid returns label from the bottom of the invoice/receipt and complete the returns information
- Package your item up, ensuring the completed invoice is included in the parcel and the pre-paid returns label is displayed clearly on the outside of the parcel
- Take the item to the Post Office and ask for proof of postage
Please allow 10 days for your return to be processed. If you requested a refund, it will be applied to the original card used to place your order.
If you can’t find your returns label, please contact our Customer Services team free on 0800 169 2329 who will be happy to send you a replacement label. Alternatively you can use the address below but please be aware that without a pre-paid returns label the Post Office will charge you to send your package back to us:
Mail Order Department
St. Annes on Sea
You can also call in to any of our UK stores to return your item, where they will be happy to give you a refund, exchange or credit note. Please note: Orders paid for using Paypal or Finance need to be sent to the above address in order for us to process your refund.
To return your item by post from the Republic of Ireland, please follow these steps:
- Fill in the returns form overleaf and ensure this is included in the parcel, along with the item in its original packaging.
- Send the item back to the address shown below (we recommend sending the item back using a tracked post service).
wnDirect C.O. AnPost,
Portlaoise Mail Centre,
- Our delivery partner in Ireland will forward your return to us and we’ll process your refund/exchange within 3 days of receiving it.
Please be aware that we’re unable to refund the cost incurred to post the item back to our Returns Centre in Ireland.
Please don’t hesitate to contact our friendly Customer Services team free on 0800 169 2329 if you have any questions about our returns policy. They’re here to help you Monday-Friday, 9am-5pm excluding Bank Holidays.
Please note that we are unable to offer exchanges or refunds on bespoke items or special orders. This means that we cannot provide refunds or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked by Beaverbrooks but have been ordered specially at your request. Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.
There are certain types of rings that we are unable to re-size. Depending on the metal and style of the ring, for example whether it has a design or stones set around the band, it may not be possible for us to adjust it. With this in mind, please ensure your ring is unworn if you require a different size, as we may need to exchange it.
We believe that all of our products are of the highest quality and will guarantee everything against manufacturing defects. This guarantee will be honoured at one of our Beaverbrooks stores, or through Mail Order on production of proof of purchase. These rights are additional to and do not detract from your statutory rights.