Terms And Conditions

  • General Terms And Conditions

    These terms and conditions apply to the use of this website. By accessing and ordering from this website you agree to be bound by the terms set out below. Any contract formed between ourselves shall be governed by English Law and any disputes that arise will be resolved exclusively in the Courts of England.

    The website is owned, operated and managed by Beaverbrooks the Jewellers Ltd (also referred to as Beaverbrooks, us, we, our) with registered details:

    Beaverbrooks the Jewellers Ltd
    Adele House
    Park Road
    Lytham St. Annes
    Lancashire
    FY8 1RE

    Freephone: 0800 1692329 (Monday to Friday 9am-5pm excluding Bank Holidays)
    Registered in England No. 321773
    UK VAT No. 153572466
    Irish VAT No. 3396272DH

    Beaverbrooks acts as a credit broker, not a lender, and offers credit products from V12 Retail Finance, Hitachi Capital Consumer Finance, Klarna and PayPal Credit. PayPal Credit is a trading name of PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg. Beaverbrooks is authorised and regulated by the Financial Conduct Authority under FRN 672561. Credit is subject to age and status. Terms and Conditions apply.

    We advise you to read these terms and conditions prior to making a purchase.

  • Content & Amendments

    We take care and time to try and ensure our website is as accurate as possible, both in terms of prices displayed and description of products and services. All measurements displayed are approximate and any errors will be wholly unintentional. Orders will only be accepted should there be no material errors. We take no responsibility for colours of products not matching the colour displayed on your monitor as this depends entirely on the colour reproduction and capabilities of your screen.

    We may make changes to the website at any time without notice or warning, including:

    • Changes to these terms and conditions
    • Changes to promotions, offers and discounts
    • Changes to content and product information
    • Temporary or permanent withdrawal of the website
  • Pricing

    Prices displayed are in Pounds Sterling and inclusive of VAT.

    Where Sale prices are quoted, the normal price will have applied either online or in-store for at least 28 consecutive days in the last six months.

    Whilst we endeavour to ensure all prices are correct at time of publication, we reserve the right to reject an order should there have been a material error in the price advertised at time of order.

  • Placing An Order

    Once you have completed your online purchase, we will send an email confirmation containing details of your order. This confirmation does not act as acceptance of your order as this is subject to the following:

    • The product being in-stock and available for delivery
    • The information and pricing being accurate
    • Fraud and identity checks being passed (for which we use 3rd party services)
    • Payment being authorised

    Subject to the above, we will despatch your order and send an email confirmation to let you know it’s on its way. It is at this point that a contract will exist under these terms and conditions.

  • Identity Checks

    We carry out identification checks on all orders to validate the details supplied within your order. This is to prevent against fraudulent card activity and to promote a secure shopping experience. When carrying out checks, we use publically available records such as the Electoral Roll and may elect third party services such as Experian to perform checks on our behalf. Should we suspect fraudulent activity we may need to contact you to verify your information. If your order fail identification checks we reserve the right to refuse your order and cancel any pending payments.

    Whilst we’ll endeavour to meet your promised delivery date, if we do need to carry out further security checks, there may be a slight delay with your order.

  • Finance & Payments

    Finance is offered by V12 Retail Finance, Hitachi Capital Consumer Finance, Klarna and PayPal Credit. V12 Retail Finance and Hitachi Capital Consumer Finance are authorised and regulated by the Financial Conduct Authority. Credit is subject to status. Terms and Conditions apply. Please note, Hitachi Capital Consumer Finance is only available online on items under £30,000. For items over £30,000, please contact our Customer Services team for free on 0800 169 2329.

    At time of ordering, we will contact your card issuer to authorise payment and validate that you have the relevant funds available. Should the card issuer authorise the payment we will place a hold on those funds to ensure they can be debited at time of despatch. This means you will be unable to access those funds within your account. We do not have knowledge of your card number. Instead, our payment processor sends us a secure token, which we store; we use this token to request the processor to debit the funds from your card, when we despatch your order.

    No charge will be made until your order is despatched.

    Should we need to cancel your order, we will release the ‘hold’ that we have over any funds. Please be aware that dependant on your bank it may take up to five working days before those funds become cleared again in your account.

    If you choose to pay for your order using Interest Free Credit your order must be delivered to your billing address or to a Beaverbrooks store or Post Office using our Click & Collect service. Interest Free Credit is not available on orders delivered outside the UK.

    In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we may also offer you Pay Later and Pay in 3, depending on the value of your order. Payment is to be made to Klarna.

    If you are using Klarna, payment will be subject to additional terms which you can find here. Klarna handle your personal data in accordance with applicable data protection law, read Klarna’s full privacy statement here. Find out more about paying with Klarna at Beaverbrooks here.

  • Delivery

    We deliver to Great Britain, Northern Ireland and Republic of Ireland addresses only.

    If you choose to pay for your order using Interest Free Credit your order must be delivered to your billing address or to a Beaverbrooks store or Post Office using our Click & Collect service. Interest Free Credit is not available on orders delivered outside the UK.

    At the time of ordering you will be advised of an approximate delivery estimate. Every effort is made to meet this delivery time although on rare occasions we may be unable to deliver your order within the advertised timeframe. Should this happen we will notify you of the delay and offer a revised delivery estimate.

    Interest Free Credit applications are subject to our credit partner who require signed documentation before approving your application. Delivery times advertised will therefore commence when we have authorisation to proceed.

    Delivery times may also be affected by circumstances beyond our control. Find out more.

    The only exception to this is if you have paid for Next Day Delivery and we have failed to meet the promised delivery date.

    Where a delivery time is quoted in days, this refers to ‘working days’ defined as Monday to Friday (excluding bank holidays) when ordering before 1pm.

    As of 16th June 2015, all orders under £30 will be subject to a £2.95 charge for Standard UK Delivery. Click & Collect (delivery to store) is offered free of charge regardless of order value.

    If you decide to return your full order for a refund, any delivery charges paid will only be reimbursed if the item has been misrepresented by us or is damaged/faulty.

    The only exception to this is if you have paid for Next Day Delivery and we have failed to meet the promised delivery date.

    Click & Collect

    • Click & Collect is available on orders placed at www.beaverbrooks.co.uk
    • The Click & Collect service is provided free of charge.
    • Payment must be made in full by credit or debit card at the time of ordering.
    • The collection date is dependent on the item and stock availability, but will be provided as an ‘estimated delivery date’ when you place your order.
    • Days quoted for delivery refer to working days (Monday-Friday) for orders placed before 1pm and exclude bank holidays.
    • After 7 days has elapsed from the published delivery date, we will contact you to establish a collection date.
    • When collecting your order in store, you must show your Photo ID, a copy of your confirmation email and the original card used to pay for the order.
    • Orders can only be collected by the person placing and paying for the order. We are not authorised to hand the order over to any other persons.
    • If you need to cancel your order please contact Customer Services on 0800 169 2329.
    • We reserve the right to refuse or withdraw the Click & Collect service at our discretion.
    • These terms and conditions are in addition to our general terms and conditions of purchase.

    Royal Mail Local Collect

    • Local Collect is available on orders placed at www.beaverbrooks.co.uk
    • Local Collect is subject to availability and exclusions apply.
    • If Local Collect is available on your order, it will be presented as an option within the checkout.
    • The Local Collect service is provided free of charge.
    • The collection date is dependent on the item and stock availability, but will be provided as an ‘estimated delivery date’ when you place your order.
    • Days quoted for delivery refer to working days (Monday-Friday) for orders placed before 1pm and exclude bank holidays.
    • Next Day Delivery is not available with Local Collect.
    • You have 18 days to collect your order from the date it is delivered to the Post Office. After this it will be returned back to our offices.
    • When collecting your order, you must have your tracking/identification number and one of the forms of identification listed above.
    • Orders can only be collected by the person placing and paying for the order.
    • If you need to cancel your order please contact Customer Services on 0800 169 2329.
    • We reserve the right to refuse or withdraw the Local Collect service at our discretion.
    • These terms and conditions are in addition to our general terms and conditions of purchase.
  • Our Guarantee To You

    We believe that all of our products are of the highest quality and will guarantee everything against manufacturing defects. This guarantee will be honoured at one of our Beaverbrooks stores, or through Mail Order on production of proof of purchase. These rights are additional to and do not detract from your statutory rights.

    Please be advised that if you have your item altered, repaired, or adjusted by another jeweller or company, then this will invalidate your guarantee and render it void. To protect the guarantee, all work must be carried out by Beaverbrooks (or a third party company working on behalf of Beaverbrooks).

  • Buy With Confidence

    We’re certain that you’ll love your purchase but, on the rare occasion that it’s not right, we’ll be more than happy to offer a refund or exchange. Simply return the unworn item to us in its original packaging and with all relevant receipts and documentation within 30 days of purchase. This offer does not include personalised items or special orders (see below) and does not affect your statutory rights.

    For all items purchased online and delivered within the United Kingdom and Northern Ireland, we offer free returns by post. For returns in the Republic of Ireland, you will be required to post the item back to our in-country returns centre.

    We offer free returns by post for all web orders within the United Kingdom and Northern Ireland. For returns outside the UK, you will be required to post the item back to our Returns Centre

    To return your item by post from within the United Kingdom and Northern Ireland, please follow these easy steps:

    1. Detach the returns form from the bottom of your despatch note and complete the information.
    2. Package your item up, ensuring the completed returns form is included in the parcel and the pre-paid returns label is displayed clearly on the outside of the parcel.
    3. Take the item to the Post Office and ask for proof of postage.

    Please allow 10 days for your return to be processed. If you requested a refund, it will be applied to the original card used to place your order.

    If you can’t find your returns label, please contact our Customer Services team free on 0800 169 2329 who will be happy to send you a replacement label. Alternatively you can use the address below, but please be aware that without a pre-paid returns label the Post Office will charge you to send your package back to us:

    Mail Order Department
    Adele House
    Park Road
    St.Annes on Sea
    Lancashire
    FY8 1RE

    You can also call in to any of our UK stores to return your item, where they will be happy to give you a refund, or exchange. Find your nearest Beaverbrooks.

    Please note: Orders paid for using PayPal or Interest Free Credit need to be sent to the above address in order for us to process your refund.

    To return your item by post from the Republic of Ireland, please follow these steps:

    1. Fill in the returns form overleaf and ensure this is included in the parcel, along with the item in its original packaging.
    2. Send the item back to the address shown below (we recommend sending the item back using a tracked post service).
      Beaverbrooks Returns,
      wnDirect C.O. AnPost,
      Portlaoise Mail Centre,
      Co Laois,
      Ireland
    3. Our delivery partner in Ireland will forward your return to us and we’ll process your refund/exchange within 3 days of receiving it.

    Please be aware that we’re unable to refund the cost incurred to post the item back to our Returns Centre in Ireland.

  • Special Orders

    We are unable to offer exchanges or refunds on bespoke items or special orders. This means that we cannot provide refunds or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked by Beaverbrooks but have been ordered specially at your request. Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.

  • Copyright & Intellectual Property

    All website content, copyright, trademark and other intellectual property rights available when using this website shall remain the property of Beaverbrooks the Jewellers Ltd or its suppliers. Permission is given to all purchasers to electronically copy and print sections of this site for personal non-commercial use only and for the sole purpose of using this website. Any other use, without the written permission of Beaverbrooks the Jewellers Ltd, is strictly prohibited.

  • WEEE Regulations

    We are a distributor of business to consumer (B2C) electrical and electronic equipment (EEE). As a responsible company, we’re committed to providing high quality products and services to our customers and reducing our environmental impact by recycling our products in an environmentally sound manner when they become waste electrical and electronic equipment (WEEE).

    VIEW THE FULL STATEMENT
  • Privacy & Cookie Policy

    From time to time, you will be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services on our website. Such services include newsletters, diary reminders and email bulletins. The privacy and cookie policy statement explains Beaverbrooks’ policy regarding the personal information we collect about you.

    VIEW THE FULL STATEMENT
  • Gemstones

    Any treatments to gemstones sold by Beaverbrooks are common to the Gem and Jewellery trade worldwide and are of a permanent nature. All our gemstones, such as ruby, emeralds, sapphire, amethyst, opal and aquamarine, are natural gemstones and have not been created in a laboratory. Any synthetic versions of gemstones which we sell are clearly identified / described as synthetic, ie, Morganite.

  • Complaint Policy

    Whether shopping with us online, in-store or via the telephone, we hope you have a fantastic experience every time. If for any reason you feel the service you received hasn’t been of a high standard, please do get in touch with us so we can understand what’s happened and how we can make things better.

    VIEW THE POLICY
  • Current Promotions

    Win a £1,000 Beaverbrooks gift card - Father’s Day #HeRocks Instagram Competition Terms & Conditions

    By entering this prize draw you are deemed to have accepted these terms and conditions (“T&Cs”). The details of the prize draw form a part of these terms and conditions. You should print and retain a copy of these T&Cs for reference.

    Qualifying criteria

    To enter this prize draw you must have followed @Beaverbrooksthejewellers on Instagram, liked the relevant “Win a £1,000 gift card” post, uploaded an Instagram post or Story of your Dad, father figure or chosen supportive soul telling us why he deserves to win, and you must have tagged @beaverbrooksthejewellers and #HeRocks.

    You must have entered between 13:00 GMT Friday 28th May (“the Start Date”) and 13:00 GMT Friday 18th June (“the Closing Date”).

    Only one entry is allowed per person. Should you use a false name, false Facebook account or false e-mail you will be disqualified. The promotion is open to UK residents only aged 18 years of age or over.

    Image usage

    By entering this competition, you give Beaverbrooks permission to use your images across Beaverbrooks social channels, website and blog.

    Winner selection

    Beaverbrooks will make all reasonable efforts to contact the winner via the Facebook account used to enter. Beaverbrooks are not responsible for details or entry provided incorrectly. Contact will be made within 3 working days of the promotion ending. If having made those efforts it is not possible to contact the winner, Beaverbrooks reserve the right to offer the prize to the next valid entrant drawn at random.

    The winner will be picked at random by an independent adjudicator from all of the valid entries received before the Closing Date.

    There will be 1 winner in total. The winner will receive a £1,000 Beaverbrooks Gift Card (“The Prize”).

    Exclusions

    The promotion is NOT open to: Beaverbrooks employees and their immediate families, their agents or anyone else in any way professionally connected with this promotion.

    Entry

    No bulk entries shall be accepted. Entries made online using methods generated by script; macro or the use of automated devices will be void.

    Beaverbrooks does not accept responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions, virus, bugs or other causes outside its control.

    Personal data

    Any personal data relating to entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to any third party without the entrant's prior consent other than as indicated by these Terms and Conditions.

    Your details will be used only in relation to the administration of this competition and the delivery of the prize.

    The prize

    The prize is exclusively as stated. The Prize must be taken as stated and unless otherwise specified cannot be deferred, refunded, or transferred and no cash or other alternatives will be offered. If the Prize is no longer available due to circumstances beyond Beaverbrooks’ control, a prize which in Beaverbrooks sole discretion is of equal or greater value will be provided. The Prize is only Redeemable by the named winner. It must not be sold on.

    Beaverbrooks reserves the right to withdraw, change or cancel the promotion at any time. Beaverbrooks’ decision in all matters will be final, and no correspondence will be entered into.

    In consideration of being awarded the Prize the winner may be required by Beaverbrooks to take part in publicity related to the subject of the promotion and confirm that they will take part in such publicity. Such publicity may include, without limitation, use of the entrant’s name, photograph (which they will provide on request) and statements made by the entrant concerning the promotion and/or prize.

    Instagram Logo Enter On Instagram

    Birthday Offer

    1. The offer is £20 off when you spend £30 or more.
    2. The offer is available by signing up at https://www.beaverbrooks.co.uk/your-birthday.
    3. To receive the offer, customers agree to receiving emails from Beaverbrooks the Jewellers. Customers can unsubscribe anytime by contacting Customers Services on customerservice@beaverbrooks.co.uk or clicking on the link in any emails received.
    4. To receive the offer on a specific date (i.e. birthday), customers need to have signed up by 23:59 on the 26th of the month prior to the birthday (for example, if a customer’s birthday is on 15th May, the customer must sign up by 23:59 on 26th April to receive their code). If a customer signs up after the 26th of any month prior to their birthday and wishes to receive their offer, they should contact our Customer Service team to redeem their unique offer code.
    5. The offer is redeemed via a unique code sent direct to the email address used when signing up.
    6. The offer can be used once only.
    7. The offer can be used both in-store and online.
    8. The offer can be used against full price and sale products.
    9. The offer can only be redeemed in full
    10. The offer cannot be used in conjunction with any other promotions.
    11. The offer cannot be used to purchase Gift Cards, repairs or JWI.
    12. The offer is as stated and no cash alternatives or substitutions are available.
    13. Beaverbrooks reserves the right to withdraw, change or cancel the promotion at any time. Beaverbrooks’ decision in all matters will be final, and no correspondence will be entered into.

    Receive a free Wolf Watch Winder (C110282) worth £239 (the ‘Gift’) with every full-priced watch purchased from Beaverbrooks worth £2,000 or more, in-store or online.

    Qualifying criteria

    To qualify for the free Gift, purchases must include a minimum spend of £2,000 on a single full-priced watch, in one single transaction. Promotion excludes pre-owned watches or discounted (sale) watches.

    Free Gifts

    One single Gift will be available per qualifying watch purchased, per customer. For every additional qualifying watch purchased, an additional Gift will be available.

    Gifts are available via qualifying purchases made online at www.beaverbrooks.co.uk and at all Beaverbrooks stores nationwide.

    If a Gift is no longer available due to circumstances beyond Beaverbrooks’ control, a Gift which in Beaverbrooks sole discretion is of equal or greater value will be provided.

    Exclusions

    Promotion excludes pre-owned watches or discounted (sale) watches.

    Purchases made with the Beaverbrooks Christmas Club promotion and any other discount promotions (such as Black Friday sales) will not be eligible for a free Gift.

    No cash alternatives or substitutions are available. The Gifts cannot be refunded to Beaverbrooks in isolation for any cash value in return.

    Returns

    Should a customer wish to return a qualifying watch purchased during this promotion, the customer must return both their Gift (WOLF Watch Winder) and original qualifying watch purchased together un-used for a full refund.

    If the Watch Winder is not returned un-used with the watch when refunded, Beaverbrooks reserves the right to deduct the value of the Gift from the refund value.

    In addition, for purchases made by V12 Retail Finance or Hitachi Capital only, a refund will not be given unless the Gift(s) are returned un-used.

    Exchanges

    If a customer exchanges the qualifying watch for a non-qualifying watch, the Gift must be returned un-used, otherwise Beaverbrooks reserves the right to deduct the value of the WOLF Watch Winder from the exchange sale. If a customer exchanges for a qualifying watch, Gifts do not need to be returned.

    Beaverbrooks the Jewellers will take all reasonable steps to monitor the quantity of Gifts available both in-store and online, and will withdraw all live promotion in-store and online should the quantity of Gifts available run below reasonable levels considered for promotion. Beaverbrooks reserves the right to withdraw, change or cancel the promotion at any time. Beaverbrooks’ decision in all matters will be final, and no correspondence will be entered into.

    For Customer Services please call 0800 169 2329.

    Beaverbrooks is registered in England and Wales, company registration number 321773. Registered office: Adele House | Park Road | St Annes on Sea | FY8 1RE


    £100 off when you spend £500 on Beaverbrooks jewellery

    Purchase a diamond ring from Beaverbrooks and you’ll receive a gift card entitling you to £100 off when you spend £500 or more on Beaverbrooks jewellery.

    1. This card will entitle you to £100 off when you spend £500 or more on Beaverbrooks diamonds and jewellery (excluding branded jewellery and watches) online or in any Beaverbrooks store.
    2. This card can be used only once.
    3. Only one card can be used per transaction and per customer.
    4. This card cannot be used in conjunction with any other offers.
    5. This card cannot be used to purchase Gift Cards, repairs or JWI.
    6. For full terms and conditions and any enquiries contact Customers Services free on 0800 169 2329.