Resizing, Special Orders & Repairs
Discover the services we offer; from watch, jewellery and ring resizing, to repairs and special orders.
Yes, but it depends on the style of the ring. Usually stone set bands, rings with stone set shoulders or intricate designs cannot be resized as this can compromise the security of the stones. Please visit one of our stores with your ring where our friendly team will happily advise regarding options.
Diamond set rings which cannot be directly resized will usually need to have the original diamonds re-set in a band of the correct size, although this may not always be the case with other rings. Please rest assured our team in store will always provide best options available once they have inspected your ring.
This is subjective to the service required, the metal and style of the ring. We provide a free resizing service for full price rings only, within your first 30 days of purchase, if your ring is unworn, on ring styles which can be resized directly. After 30 days of purchase, a charge applies when resizing your ring.
We have a range of 1–4-inch extenders for our Beaverbrooks jewellery, discover our extenders online here or please ask our team in store for more information.
Absolutely. We offer free of charge watch link removals in any of our stores when you’ve purchased with us. For watches not purchased with Beaverbrooks, there is a £15 charge for fashion watches or a £25 charge for luxury/Swiss watches to have your links removed. This is subject to us having the required tools for your watch and a brand that we stock. We can also alter bracelets before despatch for TAG Heuer, OMEGA, Breitling and TUDOR watches, simply tell us your wrist size in the checkout.
This can depend on the brand; some non-stockist branches may not have the tools to alter watches from certain brands. We always recommend giving the team in store a call prior to making a special trip.
When purchasing an OMEGA, TAG Heuer, TUDOR or Breitling watch with us, you can select an option for alteration online. If you are purchasing a different brand, please give our Customer Service & Sales Team a call on 0800 169 2329 for further information regarding links to be removed before despatch. Please note this can delay your delivery.
We have a great guide on wrist sizing and top tips in our Watch Size Guide or visit us in your nearest store for sizing by one of our experts.
We offer a lifetime of free cleaning and aftercare with all diamond purchases. We also provide free in-store cleaning for any jewellery purchased with us too. For more information on cleaning jewellery, view our Jewellery Care Guide.
We would need to see your item in store first, to ensure we have the necessary cleaning equipment and facilities to help. Our team in store will provide their professional opinion and advise on a charge depending on what service is required.
Repairs
Please bring your item to one of our stores along with your proof of purchase and the team will be happy to inspect the product and advise on options.
Your first rhodium coating is free within 12 months of purchase on rings only. Rhodium coating is priced at £60 and takes approximately 10 working days, except for the Christmas period, when it may take a little longer. Just visit your nearest store where our friendly team will help get this sorted for you. If you can’t make it into store, then call our Customer Service & Sales Team on 0800 169 2329 for more advice.
We would need to see the product in store first, where the team will provide you with professional advice on whether we are able to help with a repair.
Branded items will be sent to the brand or a repair centre authorised by them. Our Beaverbrooks products will be sent to the corresponding manufacturers or one of our trusted goldsmiths depending on the product and service required.
This is subjective to the product, brand/manufacturer and the work which is required. The team in store will always update you with a timeframe for your individual case.
Repairs to rectify damage caused by anything other than a manufacturing fault will be chargeable. All repairs are professionally assessed by experts in their field and the team in store will communicate any charges with you before going ahead with work.
Special Orders
Any purchase which has been altered to your requirement. This includes rings which have been made in sizes we do not usually stock, jewellery made in alternative metals, watch or jewellery parts we do not stock and any products outside of our current range. Visit our Bespoke Wedding Rings page for more information.
Our Customer Service & Sales Team will happily advise if a product will be restocked. You can reach the team 7 days a week on 0800 169 2329, via live chat or via email on customerservice@beaverbrooks.co.uk
Our friendly Customer Service & Sales Team are available 7 days a week on 0800 169 2329, via live chat or email on customerservice@beaverbrooks.co.uk - they will be happy to advise if we will be restocking your size.
This isn’t a service we currently provide.
We do not offer a bespoke design service; however, we may be able to offer certain pieces of our jewellery in alternative precious metals. Please visit us in-store for more information.
Our team in store will be happy to request price and availability for any models we do not stock, providing they are stockists of the given brand.
We offer jewellery and watch engraving via any of our stores, it takes approximately 10 working days. The current price is £55 for up to 10 characters and an extra £5 per each additional letter. Signet rings can be hand engraved at a cost of £35 for a single initial, £55 for two initials and £75 for three.
Any alternative lengths will be advertised on the product page. We do also offer some bracelet and necklace extenders, discover them online here or please ask our team in store for more information.
Our phone lines are open:
Mon to Fri 9am - 6pm
Sat 10am - 2pm
Sun 10am - 2pm (Sales team only).
Excluding Bank Holidays.
Call us free on 0800 169 2329.
Live Chat is available:
Mon to Fri 9am - 6pm
Sat 10am - 2pm
Sun 10am - 2pm (Sales team only).
Excluding Bank Holidays.
Simply fill in the form here providing your contact details and some information about your query and we’ll get back to you within 3 working days.