Speak to a consultant in-store with our new virtual appointment service

  • Find a store
  • Sign in
  • Favourites0
  • My Bag0
0
  • Find a store
  • Sign in
  • Favourites 0
  • Engagement Rings
    Engagement Rings
    Engagement Rings Home
    • By Style
      • Solitaire Rings
      • 3 Stone Rings
      • Cluster Rings
      • Halo Rings
      • Proposal Rings
      • By Price
        • Under £750
        • £750 to £1,500
        • £1,500 to £3,000
        • £3,000 to £5,000
        • £5,000 and Over
    • By Price
      • Under £750
      • £750 to £1,500
      • £1,500 to £3,000
      • £3,000 to £5,000
      • £5,000 and Over
    • By Metal
      • Platinum
      • Rose Gold
      • White Gold
      • Yellow Gold
      • By Carat
        • Under 0.30ct
        • 0.31ct to 0.50ct
        • 0.51ct to 0.70ct
        • 0.71ct - 1.00ct
        • 1.01ct and Over
    • By Carat
      • Under 0.30ct
      • 0.31ct to 0.50ct
      • 0.51ct to 0.70ct
      • 0.71ct - 1.00ct
      • 1.01ct and Over
    • By Stone
      • Diamond
      • Sapphire
      • Aquamarine
      • Ruby
      • By Cut
        • Round Brilliant
        • Princess
        • Baguette
        • Pear
        • Cushion
        • Emerald
        • Oval
    • By Cut
      • Round Brilliant
      • Princess
      • Baguette
      • Pear
      • Cushion
      • Emerald
      • Oval
      Engagement Rings Home
    • All Engagement Rings
    • New In
    • Men's Engagement Rings
    • Beaverbrooks Diamonds
    • Beyond Brilliance by Beaverbrooks
    • Hearts On Fire
    • Maple Leaf Diamonds
    • Royal Asscher
    • Ring Buying Guide
    • SALE
    • Book A Virtual Appointment
    • Maple Leaf Diamonds
    • Getting Engaged Guide
  • Watches
    Watches
    Watches Home
    • By Style
      • Swiss Watches
      • Designer Watches
      • Leather Watches
      • Bracelet Watches
      • Diamond Watches
      • Pocket Watches
      • Dive Watches
      • Pilot Watches
      • Sports Watches
      • Motorsport Watches
      • Sailing Watches
      • By Feature
        • Automatic Watches
        • Chronograph Watches
        • Chronometer Watches
    • By Feature
      • Automatic Watches
      • Chronograph Watches
      • Chronometer Watches
    • By Brand
      • Baume & Mercier
      • BOSS
      • Breitling
      • Bremont
      • Bulova
      • Casio
      • Certina
      • Citizen
      • Emporio Armani
      • Garmin
      • Gucci
      • Hamilton
      • Ingersoll
      • Longines
      • Michael Kors
    •  
      • Olivia Burton
      • OMEGA
      • Oris
      • Parmigiani
      • Rado
      • Raymond Weil
      • Seiko
      • TAG Heuer
      • Tissot
      • Tudor
      • Vivienne Westwood
      • Zenith
      • View All Brands
      Watches Home
    • All Watches
    • New In
    • Men's Watches
    • Ladies Watches
    • Smartwatches
    • Limited Edition Watches
    • Online Exclusives
    • Watch Accessories
    • SALE
    • Book A Virtual Appointment
    • Tudor Watches
    • Omega Watches
  • Jewellery
    Jewellery
    Jewellery Home
    • By Type
      • Accessories
      • Anklets
      • Bangles
      • Bracelets
      • Chains
      • Charms
      • Cleaning Products
      • Cufflinks
      • Earrings
      • Jewellery Sets
      • Lockets
      • Necklaces
      • Pendants
      • Rings
    • By Metal
      • Silver
      • All Gold
      • Yellow Gold
      • Rose Gold
      • White Gold
      • Platinum
      • By Gemstone
        • Diamond
        • Sapphire
        • Pearl
        • Amethyst
        • Ruby
        • Aquamarine
        • Tanzanite
    • By Gemstone
      • Diamond
      • Sapphire
      • Pearl
      • Amethyst
      • Ruby
      • Aquamarine
      • Tanzanite
    • By Brand
      • Beaverbrooks
      • BOSS
      • Coeur De Lion
      • Emporio Armani
      • Gucci
      • Hearts On Fire
      • Maple Leaf Diamonds
      • Michael Kors
      • Olivia Burton
      • OMEGA
      • Royal Asscher
      • Swarovski
      • Thomas Sabo
      • Vivienne Westwood
      • View All Brands
      Jewellery Home
    • All Jewellery
    • New In
    • Ladies Jewellery
    • Men's Jewellery
    • Children's Jewellery
    • Wedding Jewellery
    • Designer Jewellery
    • Online Exclusives
    • SALE
    • Book A Virtual Appointment
    • Mother's Day Gift Guide
    • Vivienne Westwood Jewellery
  • Diamonds
    Diamonds
    Diamonds Home
    • By Ring Style
      • Diamond Engagement Rings
      • Wedding Rings
      • Eternity Rings
      • Silhouette Rings
      • Bridal Ring Sets
      • View All Diamond Rings
    • By Type
      • Bangles
      • Bracelets
      • Earrings
      • Pendants
      • Rings
      • Watches
      • By Brand
        • Beaverbrooks Diamonds
        • Hearts On Fire
        • Maple Leaf Diamonds
        • Royal Asscher
    • By Brand
      • Beaverbrooks Diamonds
      • Hearts On Fire
      • Maple Leaf Diamonds
      • Royal Asscher
    • By Collection
      • Beyond Brilliance by Beaverbrooks
      • Entwine By Beaverbrooks
      • Once By Beaverbrooks
      • Rose Hearts By Beaverbrooks
      • Winds Embrace By Maple Leaf Diamonds
      • Hayley Paige - Hearts On Fire
      • Juliette by Hearts On Fire
      • Lorelei by Hearts On Fire
      • Transcend by Hearts On Fire
      Diamonds Home
    • All Diamonds
    • Diamond Rings
    • New In
    • Diamond Jewellery
    • Diamond Buying Guide
    • SALE
    • Book A Virtual Appointment
    • Once By Beaverbrooks
    • Getting Engaged Guide
  • Wedding
    Wedding
    Wedding Home
    • Wedding Jewellery
      • Bracelets
      • Cufflinks
      • Earrings
      • Lockets
      • Necklaces
      • Watches
      • Gifting
        • Bridesmaid Jewellery
        • Wedding Gifts For Him
    • Gifting
      • Bridesmaid Jewellery
      • Wedding Gifts For Him
    • Wedding Rings
      • Ladies
      • Men's
      • Plain
      • Diamond Set
      • Palladium
      • Platinum
      • Rose Gold
      • White Gold
      • Yellow Gold
      Wedding Home
    • All
    • New In
    • Wedding Rings
    • Create Your Own Ring
    • Bridal Ring Sets
    • Bridal Jewellery
    • SALE

      Your ultimate wedding guide

      Your ultimate wedding guide

  • Brands
    Brands
    Brands Home
    • Featured Brands
      • TAG Heuer
      • OMEGA
      • Breitling
      • Tudor
      • Gucci
      • Longines
      • Rado
      • Oris
      • Tissot
      • BOSS
      • Garmin
      • Vivienne Westwood
    • Brands A-Z
      • Baume & Mercier
      • Beaverbrooks
      • BOSS
      • Breitling
      • Bremont
      • Bulova
      • Casio
      • Certina
      • Citizen
      • Coeur De Lion
      • Connoisseurs
      • Emporio Armani
      • Garmin
    •  
      • Gucci
      • Hamilton
      • Hearts On Fire
      • Ingersoll
      • Longines
      • Maple Leaf Diamonds
      • Michael Kors
      • Mini B
      • Olivia Burton
      • OMEGA
      • Oris
      • Parmigiani
      • Rado
    •  
      • Raymond Weil
      • Royal Asscher
      • Seiko
      • Swarovski
      • TAG Heuer
      • Thomas Sabo
      • Tissot
      • Tudor
      • Vivienne Westwood
      • WOLF
      • Zenith
      Brands Home
    • All
    • New In
    • Luxury Watches
    • Designer Watches
    • Designer Jewellery
    • SALE
    • Book A Virtual Appointment
    • TAG Heuer Watches
    • Gucci Jewellery & Watches
  • Inspiration
    Inspiration
    Read All Inspiration
    • Engagement
      • Find Their Diamond Style
      • Getting Engaged Guide
      • Engagement Ring Styles
      • Proposal Ideas
      • Ring Buying Guide
      • Wedding
        • Plan Your Bridal Jewellery
        • Wedding Ring Buying Guide
        • Gifts For The Bridal Party
        • Wedding Anniversary Gifts
    • Wedding
      • Plan Your Bridal Jewellery
      • Wedding Ring Buying Guide
      • Gifts For The Bridal Party
      • Wedding Anniversary Gifts
    • Watches
      • The Ultimate Gift
      • Smartwatch Buying Guide
      • Watch Buying Guide
      • Watch Size Guide
      • Fashion
        • Jewellery Trends For 2021
        • Gold Style Edit
        • Our Wish-List Pieces
        • Earring Trends
    • Fashion
      • Jewellery Trends For 2021
      • Gold Style Edit
      • Our Wish-List Pieces
      • Earring Trends
    • Care & Advice
      • Jewellery Care Guide
      • Watch Care Guide
      • Your Birthstone Guide
      • Shop What's Hot
        • Tennis Bracelets
        • Green Watches
        • Sparkle Pieces
        • Hoop Earrings
        • Must-Have Silver Jewellery
    • Shop What's Hot
      • Tennis Bracelets
      • Green Watches
      • Sparkle Pieces
      • Hoop Earrings
      • Must-Have Silver Jewellery
      Read All Inspiration
    • Discover The Blog
    • Ten Valentine’s Day Proposal Ideas To Make Her Say ‘Yes!’
    • One To Watch | New TAG Heuer Carrera Porsche Special Edition Chronograph
    • Valentine's Day Date Ideas
    • February's Birthstone | Amethyst
    • Mother's Day Gift Guide

    • Getting Engaged Guide

    • Wedding Ring Trends

  • Mother's Day
  • SALE
  • 0
0
My favourites
You have 0 saved items
View my list
0
My favourites
You have 0 saved items
View my list

Treating Customers Fairly

Interest free credit will either be provided by V12 Retail Finance, or by Hitachi Capital Consumer Finance who are authorised and regulated by the Financial Conduct Authority (FCA). All firms regulated by the FCA are required to support the FCA Sourcebook’s principle that a firm ‘must pay due regard to the interests of its customers and treat them fairly’.

The Treating Customers Fairly (TCF) policy aims to:

  • Help customers fully understand the features, benefits, risks and cost of the financial products they buy
  • Minimise the sale of unsuitable products by encouraging best practice before, during and after a sale

Designed to ensure consumer confidence, the FCA has outlined six core outcomes that will result from the TCF initiative:

  • Outcome 1 – Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture
  • Outcome 2 – Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly
  • Outcome 3 – Consumers are provided with clear information and kept appropriately informed before, during and after the point of sale
  • Outcome 4 – Where consumers receive advice, the advice is suitable and takes account of their circumstances
  • Outcome 5 – Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect
  • Outcome 6 – Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint

At Beaverbrooks, we fully support the Treating Customers Fairly initiative which is in line with our own commitment to enriching lives by promoting responsible and ethical practices throughout our business, our employees and our business partners.

Need help?

Call us free on 0800 169 2329.

Start our Live Chat

Accepted payments

DEBIT mastercard Created with Sketch. paypal_credit_color
Follow us on
Our Company
  • About Us
  • Careers
  • Corporate Policies
  • Modern Slavery Act
  • Privacy & Cookies
  • Terms & Conditions
Shopping With Us
  • Price Promise
  • Store Finder
  • Book An Appointment
  • Gift Cards
  • Request A Brochure
  • A to Z
Customer Service
  • Contact Us
  • Delivery & Packaging
  • Finance Options
  • Returns Advice
  • Ways To Pay
  • FAQs
Sign up to our email newsletter

© 2001 - 2021 Beaverbrooks The Jewellers Ltd

Back to the top

We use Cookies to give you the best experience we can. By continuing to browse the website, you agree to our use of cookies. Read our Privacy Policy to find out more.