General Terms And Conditions

These terms and conditions apply to the use of this website. By accessing and ordering from this website you agree to be bound by the terms set out below. Any contract formed between ourselves shall be governed by English Law and any disputes that arise will be resolved exclusively in the Courts of England.

The website is owned, operated and managed by Beaverbrooks the Jewellers Ltd (also referred to as Beaverbrooks, us, we, our) with registered details:

Beaverbrooks the Jewellers Ltd
Adele House
Park Road
Lytham St. Annes

Freephone: 0800 1692329 (Monday to Friday 9am-5pm excluding Bank Holidays)
Registered in England No. 321773
UK VAT No. 153572466
Irish VAT No. 3396272DH

Beaverbrooks the Jewellers Ltd is authorised and regulated by the Financial Conduct Authority, acting as a credit broker for Hitachi Capital Consumer Finance, also authorised and regulated by the Financial Conduct Authority.

We advise you to read these terms and conditions prior to making a purchase.


We take care and time to try and ensure our website is as accurate as possible, both in terms of prices displayed and description of products and services. All measurements displayed are approximate and any errors will be wholly unintentional. Orders will only be accepted should there be no material errors. We take no responsibility for colours of products not matching the colour displayed on your monitor as this depends entirely on the colour reproduction and capabilities of your screen.

We may make changes to the website at any time without notice or warning, including:

  • Changes to these terms and conditions
  • Changes to promotions, offers and discounts
  • Changes to content and product information
  • Temporary or permanent withdrawal of the website


Prices displayed are in Pounds Sterling and inclusive of VAT.

Where Sale prices are quoted, the normal price will have applied either online or in-store for at least 28 consecutive days in the last six months.

Whilst we endeavour to ensure all prices are correct at time of publication, we reserve the right to reject an order should there have been a material error in the price advertised at time of order.


Once you have completed your online purchase, we will send an email confirmation containing details of your order. This confirmation does not act as acceptance of your order as this is subject to the following:

  • The product being in-stock and available for delivery
  • The information and pricing being accurate
  • Fraud and identity checks being passed (for which we use 3rd party services)
  • Payment being authorised

Subject to the above, we will despatch your order and send an email confirmation to let you know it’s on its way. It is at this point that a contract will exist under these terms and conditions.


We carry out identification checks on all orders to validate the details supplied within your order. This is to prevent against fraudulent card activity and to promote a secure shopping experience. When carrying out checks, we use publically available records such as the Electoral Roll and may elect third party services such as Experian to perform checks on our behalf. Should we suspect fraudulent activity we may need to contact you to verify your information. If your order fail identification checks we reserve the right to refuse your order and cancel any pending payments.


Interest Free Credit is offered exclusively by Hitachi Capital Consumer Finance (authorised and regulated by the Financial Conduct Authority).

At time of ordering, we will contact your card issuer to authorise payment and validate that you have the relevant funds available. Should the card issuer authorise the payment we will place a hold on those funds to ensure they can be debited at time of despatch. This means you will be unable to access those funds within your account.

No charge will be made until your order is despatched.

Should we need to cancel your order, we will release the ‘hold’ that we have over any funds. Please be aware that dependant on your bank it may take up to five working days before those funds become cleared again in your account.


We deliver to Great Britain, Northern Ireland and Republic of Ireland addresses only.

If you choose to pay for your order using Interest Free Credit your order must be delivered to your billing address or to a Beaverbrooks store or Post Office using our Click & Collect service Interest Free Credit is not available on orders delivered outside the UK..

At the time of ordering you will be advised of an approximate delivery estimate. Every effort is made to meet this delivery time although on rare occasions we may be unable to deliver your order within the advertised timeframe. Should this happen we will notify you of the delay and offer a revised delivery estimate.

Interest Free Credit applications are subject to our credit partner who require signed documentation before approving your application. Delivery times advertised will therefore commence when we have authorisation to proceed.

Delivery times may also be affected by circumstances beyond our control. Find out more.

The only exception to this is if you have paid for Next Day Delivery and we have failed to meet the promised delivery date.

Where a delivery time is quoted in days, this refers to ‘working days’ defined as Monday to Friday (excluding bank holidays) when ordering before 1pm.

As of 4th November 2015, all orders under £50 will be subject to a £2.95 charge for Standard UK Delivery. Click & Collect (delivery to store) is offered free of charge regardless of order value.

If you decide to return your full order for a refund, any delivery charges paid will only be reimbursed if the item has been misrepresented by us or is damaged/faulty.

The only exception to this is if you have paid for Next Day Delivery and we have failed to meet the promised delivery date.


  • The Click & Collect service is provided free of charge.
  • Payment must be made in full by credit or debit card at the time of ordering.
  • The collection date is dependent on the item and stock availability, but will be provided as an ‘estimated delivery date’ when you place your order.
  • After 7 days has elapsed from the published delivery date, we will contact you to establish a collection date.
  • When collecting your order in store you must show a copy of your confirmation email, a utility bill or bank statement from within the last 4 months, valid photo ID (such as passport or driving licence) and the original card used to pay for the order.
  • Orders can only be collected by the person placing and paying for the order. We are not authorised to hand the order over to any other persons.
  • We reserve the right to refuse or withdraw the Click & Collect service at our discretion.


We believe that all of our products are of the highest quality and will guarantee everything against manufacturing defects. This guarantee will be honoured at one of our Beaverbrooks stores, or through Mail Order on production of proof of purchase. These rights are additional to and do not detract from your statutory rights.

Please be advised that if you have your item altered, repaired, or adjusted by another jeweller or company, then this will invalidate your guarantee and render it void. To protect the guarantee, all work must be carried out by Beaverbrooks (or a third party company working on behalf of Beaverbrooks).


We’re certain that you’ll love your purchase but, on the rare occasion that it’s not right, we’ll be more than happy to offer a refund or exchange. Simply return the unworn item to us in its original packaging and with all relevant receipts and documentation within 30 days of purchase. This offer does not include personalised items or special orders (see below) and does not affect your statutory rights.

For all items purchased online and delivered within the United Kingdom and Northern Ireland, we offer free returns by post. For returns in the Republic of Ireland, you will be required to post the item back to our in-country returns centre.

We offer free returns by post for all web orders within the United Kingdom and Northern Ireland. For returns outside the UK, you will be required to post the item back to our Returns Centre

To return your item by post from within the United Kingdom and Northern Ireland, please follow these easy steps:

  1. Detach the returns form from the bottom of your despatch note and complete the information.
  2. Package your item up, ensuring the completed returns form is included in the parcel and the pre-paid returns label is displayed clearly on the outside of the parcel.
  3. Take the item to the Post Office and ask for proof of postage.

Please allow 10 days for your return to be processed. If you requested a refund, it will be applied to the original card used to place your order.

If you can’t find your returns label, please contact our Customer Services team free on 0800 169 2329 who will be happy to send you a replacement label. Alternatively you can use the address below, but please be aware that without a pre-paid returns label the Post Office will charge you to send your package back to us:

Mail Order Department
Adele House
Park Road
St.Annes on Sea

You can also call in to any of our UK stores to return your item, where they will be happy to give you a refund, or exchange. Find your nearest Beaverbrooks.

Please note: Orders paid for using PayPal or Interest Free Credit need to be sent to the above address in order for us to process your refund.

To return your item by post from the Republic of Ireland, please follow these steps:

  1. Fill in the returns form overleaf and ensure this is included in the parcel, along with the item in its original packaging.
  2. Send the item back to the address shown below (we recommend sending the item back using a tracked post service).
    Beaverbrooks Returns,
    wnDirect C.O. AnPost,
    Portlaoise Mail Centre,
    Co Laois,
  3. Our delivery partner in Ireland will forward your return to us and we’ll process your refund/exchange within 3 days of receiving it.

Please be aware that we’re unable to refund the cost incurred to post the item back to our Returns Centre in Ireland.


We are unable to offer exchanges or refunds on bespoke items or special orders. This means that we cannot provide refunds or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked by Beaverbrooks but have been ordered specially at your request. Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.


All website content, copyright, trademark and other intellectual property rights available when using this website shall remain the property of Beaverbrooks the Jewellers Ltd or its suppliers. Permission is given to all purchasers to electronically copy and print sections of this site for personal non-commercial use only and for the sole purpose of using this website. Any other use, without the written permission of Beaverbrooks the Jewellers Ltd, is strictly prohibited.

Call free on 0800 169 2329

We're here Monday - Friday, 9am - 5pm