All our stores are back open

Our stores are now back open and we can’t wait to get back doing what we love – helping you celebrate special moments with beautiful jewellery and watches.

You can pop in to see us at any time, or avoid the queues and book a personal appointment with one of our expert consultants in-store.

FIND YOUR NEAREST STORE Book An Appointment

Doing what’s best for our colleagues, our customers and our communities is always our top priority, so we’ve been very busy behind the scenes making sure we provide a safe and enjoyable shopping experience for you in-store.

To ensure you appreciate the usual exceptional, personal service, whilst feeling completely safe and at ease, please read the below information before visiting our stores. We look forward to welcoming you back in store soon.

How we’ll be serving you safely

To help keep our customers and colleagues safe, our in-store safety measures will remain in place from 19th July.

Whilst face coverings are not mandatory, our preference is that customers continue to wear them in-store.

All UK business have been asked to complete and publish a thorough risk assessment. Please see the Beaverbrooks risk assessment here.

Here are some of the measures we'll be continuing in-store…

We’ll be limiting the number of customers in our stores at any time to ensure we’re adhering to 2m distancing rules. This means there may be queues to get into store and for stores within shopping centres, there may also be queues to get into the centre.

Each store will have a dedicated Store Host, limiting the numbers inside.

We’ve introduced clear screens to our consultation areas so you can safely see a watch or piece of jewellery up close and personal.

There will be masks and gloves available should you require them.

There will be hand sanitisation stations at the entrance of every Beaverbrooks store.

We’ll be individually sanitising and cleaning our jewellery and watches in between every consultation with specialist products.

Watch how we're keeping you safe.

Watch now

Watch how we're keeping you safe.

Please follow our safety measures

Don’t visit Beaverbrooks if you have a fever or any other Coronavirus symptoms

Don’t visit Beaverbrooks if you have a fever or any other Coronavirus symptoms

We’d prefer you to wear a mask

Use the hand sanitising station on entering the store

Adhere to the new signage and always stay the recommended 2 meters distance apart

Avoid using cash as a payment method where possible

Other services we’ll be offering

Our stores will be open for all services and you can pop in whenever you like, although opening times may vary a little from normal. Please check our website for the latest opening times.

Click & Collect

Click & Collect

Our Click & Collect service is available in all our stores, so you can browse the website from the comfort of your home and collect in-store at a time that’s convenient. Please allow extra time when collecting your order, in case of queues at our store and/or the shopping centre.

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Appointments

Book An Appointment

There are a limited number of appointments available in store.

We want to ensure we’re able to help and prioritise customers in vulnerable groups, so please call us if you require support booking an appointment.

Book An Appointment
Returns & Repairs

Returns & Repairs

You can return your items to any of our stores.

If you previously left your item with us for repair or service, your local Beaverbrooks store will be reviewing these as a priority.

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Frequently asked questions

For more FAQs, please see our full update here.