Our stores in England are back open
Our stores in England are now back open and we can’t wait to get back doing what we love – helping you celebrate special moments with beautiful jewellery and watches.
Stores in Scotland remain closed and will re-open on Monday 26th April. At this time, we have no confirmed opening date for our Belfast store.
You can pop in to see us at any time, or avoid the queues and book a personal appointment with one of our expert consultants in-store.FIND YOUR NEAREST STORE
Doing what’s best for our colleagues, our customers and our communities is always our top priority, so we’ve been very busy behind the scenes making sure we provide a safe and enjoyable shopping experience for you in-store.
To ensure you appreciate the usual exceptional, personal service, whilst feeling completely safe and at ease, please read the below information before visiting our stores. We look forward to welcoming you back in store soon.
We are following and supporting the official government guidelines in the wearing of face masks or coverings in-store. If you are exempt from this, please let our Store Host know this as you enter the store.
How we’ll be serving you safely
All the steps we’ve taken are fully compliant with the latest government guidelines. All UK business have been asked to complete and publish a thorough risk assessment to demonstrate this. Please see the Beaverbrooks risk assessment here.
Here are some of the measures we’re introducing in-store…
We’ll be limiting the number of customers in our stores at any time to ensure we’re adhering to 2m distancing rules. This means there may be queues to get into store and for stores within shopping centres, there may also be queues to get into the centre.
Each store will have a dedicated Store Host, limiting the numbers inside.
We’ve introduced clear screens to our consultation areas so you can safely see a watch or piece of jewellery up close and personal.
There will be masks and gloves available should you require them.
There will be hand sanitisation stations at the entrance of every Beaverbrooks store.
We’ll be individually sanitising and cleaning our jewellery and watches in between every consultation with specialist products.
Watch how we're keeping you safe.
Please follow our safety measures
Other services we’ll be offering
Our stores will be open for all services and you can pop in whenever you like, although opening times may vary a little from normal. Please check our website for the latest opening times.
Click & Collect
Our Click & Collect service is available in England, so you can browse the website from the comfort of your home and collect in-store at a time that’s convenient. Please allow extra time when collecting your order, in case of queues at our store and/or the shopping centre.Find Out More
Book An Appointment
There are a limited number of appointments available in stores in England from 12th April. Appointments can be booked now for when stores in Scotland reopen on 26th April.
We want to ensure we’re able to help and prioritise customers in vulnerable groups, so please call us if you require support booking an appointment.Book An Appointment
Returns & Repairs
You can return your items to any of our re-opened stores.
If you previously left your item with us for repair or service, your local Beaverbrooks store will be reviewing these as a priority.Find Out More
We know how important our jewellery cleaning service is in keeping your personal jewellery items looking brand new. However, for the safety of our colleagues and customers, this service is temporarily unavailable. For tips on how to clean your jewellery at home, check out our Jewellery Care Guide.
Frequently asked questions
- Can I return an item to store?
Yes, our Returns service will be available in-store.
- Do I need to bring a mask?
We are following and supporting the official government guidelines in the wearing of face masks or coverings in our stores, so please bring and wear a mask. If you are exempt from this, please let our Store Host know as you enter the store.
- Can I bring children into store?
We ask you to please help us to manage numbers in-store by limiting your visits to parties of three. Children are welcome, but its your responsibility to ensure they understand and can follow safe distancing guidelines to keep everyone in our stores safe.
- When will your stores in Scotland be opening?
Following the latest guidance in Scotland, our stores in Scotland are scheduled to be back open on Monday 26th April.
- How do I find out shopping centre times?
Please check shopping centre websites for the latest opening times and information about their Covid-19 guidelines.
- Are you still serving refreshments in-store?
We’re not serving refreshments for the time being to limit the risk of exposing our colleagues and customers to infection.
For more FAQs, please see our full update here.