Speak to a consultant in-store with our new virtual appointment service

Selected stores will remain open for Click & Collect, general queries and placing orders over the phone.

Opening times vary for each store, please check the store page for this information.

VIEW FULL CORONAVIRUS UPDATE

Services We're Offering | How we’re serving you | keep our stores safe | FAQs

Doing what’s best for our colleagues, our customers and our communities is always our top priority, so we’ve been very busy behind the scenes making sure we provide a safe and enjoyable shopping experience for you in-store.

To ensure you appreciate the usual exceptional, personal service, whilst feeling completely safe and at ease, please read the below information before visiting our stores. We look forward to welcoming you back in store soon.

We are following and supporting the official government guidelines in the wearing of face masks or coverings in-store. If you are exempt from this, please let our Store Host know this as you enter the store.

Services we’ll be offering in-store

Our stores will be open for all services and you can pop in whenever you like, although opening times may vary a little from normal. Please check our website for the latest opening times.

Click & Collect

Click & Collect

Our Click & Collect service is available, so you can browse the website from the comfort of your home and collect in-store at a time that’s convenient. Please allow extra time when collecting your order, in case of queues at our store and/or the shopping centre.

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Appointments

Virtual Appointments

There are a limited number of appointments available in the first and last hour of the store opening.

We want to ensure we’re able to help and prioritise customers in vulnerable groups, so please call us if you require support booking an appointment.

Book An Appointment
Returns & Repairs

Returns & Repairs

You can return your items to any of our re-opened stores.

If you previously left your item with us for repair or service, your local Beaverbrooks store will be reviewing these as a priority. Please wait for us to get in touch with you via phone or email by Sunday 21st June.

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We know how important our jewellery cleaning service is in keeping your personal jewellery items looking brand new. However, for the safety of our colleagues and customers, this service is temporarily unavailable. For tips on how to clean your jewellery at home, check out our Jewellery Care Guide.

How we’ll be serving you safely

All the steps we’ve decided to take are fully compliant with the latest government guidelines. All UK business have been asked to complete and publish a thorough risk assessment to demonstrate this. Please see the Beaverbrooks risk assessment here.

Here are some of the measures we’re introducing in-store…

We’ll be limiting the number of customers in our stores at any time, meaning there may be queues to get into store. For stores within shopping centres, there may also be queues to get into the shopping centre.

Each store will have a dedicated Store Host, limiting the numbers inside.

We’ve changed the layouts of each store with clearly zoned areas to ensure 2 metre distancing at all times.

We’ve introduced clear screens to our consultation areas so you can safely see a piece of jewellery or watch up close and safely. Masks and gloves will be available if you’d like to use them.

There will be hand sanitisation stations situated at the entrance of every Beaverbrooks store. All our colleagues will check their temperature every day when they arrive and follow strict daily cleaning and hygiene practices during their working hours.

We will be individually cleaning our jewellery and watches in between every consultation with specialist cleaning products.

Watch how we're keeping you safe.

Watch now

Watch how we're keeping you safe.

Please follow our safety measures

Don’t visit Beaverbrooks if you have a fever or any other Coronavirus symptoms

Don’t visit Beaverbrooks if you have a fever or any other Coronavirus symptoms

Please wear a mask unless you are exempt

Use the hand sanitising station on entering the store

Adhere to the new signage and always stay the recommended 2 meters distance apart

Avoid using cash as a payment method where possible

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Frequently asked questions

  • Can I return an item to store?

    Yes, our Returns service will be available in-store.

  • Do I need to bring a mask?

    We are following and supporting the official government guidelines in the wearing of face masks or coverings in our stores, so please bring and wear a mask. If you are exempt from this, please let our Store Host know as you enter the store.

  • Can I bring children into store?

    We ask you to please help us to manage numbers in-store by limiting your visits to parties of three. Children are welcome, but its your responsibility to ensure they understand and can follow safe distancing guidelines to keep everyone in our stores safe.

  • When will your stores in Scotland be opening?

    For the selected stores in Scotland that are temporarily closed, we will hopefully be able to reopen from Friday 11th December.

  • How do I find out shopping centre times?

    Please check shopping centre websites for the latest opening times and information about their Covid-19 guidelines.

  • Are you still serving refreshments in-store?

    We’re not serving refreshments for the time being to limit the risk of exposing our colleagues and customers to infection.

For more FAQs, please see our full update here.