Coronavirus updates
Our stores are now back open and we can’t wait to get back doing what we love – helping you celebrate special moments with beautiful jewellery and watches.
You can pop in to see us at any time, or avoid the queues and book a personal appointment with one of our expert consultants.
The safety and wellbeing of our colleagues, our customers and the wider community continues to be our top priority and so safety measures remain in place in-store.
FIND YOUR NEAREST STORE Book An AppointmentFind out how we’ll be serving you safely
To help keep our customers and colleagues safe, our in-store safety measures will remain in place from 19th July.
Whilst face coverings are not mandatory, our preference is that customers continue to wear them in-store.
Don’t visit Beaverbrooks if you have a fever or any other Coronavirus symptoms
Don’t visit Beaverbrooks if you have a fever or any other Coronavirus symptoms
We’d prefer you to wear a mask
Use the hand sanitising station on entering the store
Adhere to the new signage and always stay the recommended 2 meters distance apart
Avoid using cash as a payment method where possible
You can still shop with us online with home delivery and our fabulous Customer Service & Sales team are available for expertise & advice and placing orders over the phone, on our Live Chat or via email.
Call Us
Our phone lines are open.
We're available Monday to Friday 9am - 5pm.
Please call us free on 0800 169 2329
- Shopping Online
We’re delivering on time and safely. Please check the date provided at the checkout for the latest information.
Rest assured that if you’re ordering a gift for a member of your household, all orders are sent to you in discreet outer packing with no mention of Beaverbrooks on the outside.
Our couriers have made the following changes to their services to adhere to government guidelines:
- They will no longer be handing over a hand-held device for you to sign. Instead they will record your name.
- They will step away from your door after knocking or ringing the doorbell, just in case you are self-isolating.
- If you’re not able to answer the door, they will leave a calling card with details of how you or a friend/family member can collect your parcel.
- Click & Collect
Following the re-opening of our stores, you can now order online and collect at any one of these stores.
- Returns
Please return your unworn items to us within 30 days. All our stores are back open so you can return your unworn items in-store. For online orders, you can return by post or in-store.
If you have an item out for repair, we will look after this for you. You can contact our Customer Service team who can provide more information.
Frequently Asked Questions
- Can I return an item to store?
Please return your unworn items to us within 30 days. All our stores are back open so you can return your unworn items in-store. For online orders, you can return by post or in-store.
- I have a repair that I haven’t yet collected, what should I do?
We will hold onto the item for you. Please contact our Customer Services team who be able to give you more information.
- Is my item I sent in for repair safe?
Yes. We use insured courier services to despatch between our stores and workshops. We can assure you your item has been securely stored away.
- My warranty is due to run out. What if my item needs repairing under the warranty whilst the stores aren’t open?
Don’t worry, we will honour all repairs under warranties that run out during the period of closure.
- Is Click & Collect still available?
We’re offering our Click & Collect service at all our stores. Please follow our safety measures in-store when collecting your order.
- What do I need to bring when I collect an order from store?
Please bring photo ID and the payment card used to place your order. You’ll also need your order number. It's also essential that you collect your order yourself, as we're not authorised to hand it over to anyone else.
- What do I do when I arrive at the store to collect my order?
For stores that are open as normal for in-store shopping, please collect your order as normal. For stores that are currently closed for in-store shopping, please adhere to government guidelines and keep a safe distance. Please ring the doorbell and our Store Host will greet you at the entrance. They will bring your order to you and will ask to see Photo ID.
- Can I still contact the stores directly?
All our stores are back open for in-store shopping from Monday 12th April and so you can contact these stores directly.
- When will stores reopen?
All our stores are back open.
- Do I need to wear a mask in-store?
When shopping in-store, we kindly ask that you to adhere to the government guidelines and follow our safety measures in-store, which includes wearing a mask unless you are exempt.
READ MORE ABOUT SAFETY IN-STORE HERE - Can I still shop online?
Yes. We’re delivering on time and safely, with next day delivery available 7 days a week.
- Can I still order over the phone?
Yes. You can place orders with our friendly Customer Services team on 0800 169 2329 Monday – Friday, 9am – 5pm.
- Is my item I ordered with the store recently still going to arrive?
Yes, but only when we reopen. Once stores are back open, our teams will be in touch to confirm a collection date.
- What will happen if my gift card expires during the period your stores are closed?
Please keep hold of your gift card. If you wish to use it in-store, we’ll honour it from 30 days when we reopen. If you want to redeem it online, we will need to issue you with a new card, which our Customer Services team can arrange for you.
- How do I redeem my birthday code in-store?
If you wish to redeem your code in-store, our team will be happy to honour it for 30 days from when we reopen.
- I want a payment holiday on my finance agreement. Who can help me?
This will need to be arranged with your finance provider directly. Please contact the provider shown on your credit agreement, which should be either V12 Retail Finance or Hitachi Capital.
Returns
Repairs & warranties
Click & Collect
Stores
Orders, payments & codes
Archived Updates
Selected stores in England and all stores in Scotland & Northern Ireland will be temporarily closed until further notice
Stores in England outside tier 4 areas are still open as normal. Shop online with home delivery or use our Click & Collect service nationwide, including 12,000 Post Office locationsThe safety and wellbeing of our colleagues, our customers and the wider community is always our top priority.
So, following the latest government guidelines, stores in England in tier 4 areas, as well as stores in Scotland and Belfast, will be temporarily closed for in-store shopping.
The majority of these stores will remain open for Click & Collect, general queries and placing orders over the phone between 10am – 6pm.
Stores in England closed for in-store shopping as of 31st December but open for Click & Collect and general enquiries
Basingstoke, Birmingham Fort, Blackpool, Bluewater, Bolton, Bracknell, Chester, Croydon, Derby, Gateshead Metro, Guildford, Hanley, High Wycombe, Leicester, Luton, Maidstone, Manchester, Merryhill, Middlesbrough, Milton Keynes, Newcastle, Norwich, Nottingham, Oldham, Oxford, Peterborough, Reading, Romford, Rushden Lakes, Solihull, Stockport, Stratford, Sunderland, Sutton Coldfield, Swindon, Trafford Centre, Warrington, Watford, Whiteley, Wigan.
Stores in Scotland closed for in-store shopping but open for Click & Collect and general queries
Aberdeen, Dundee, East Kilbride, Edinburgh Fort Kinnaird, Edinburgh Gyle, Glasgow Braehead, Glasgow Fort, Livingston, Stirling.
The following stores are closed and unable to offer Click & Collect
Belfast, Edinburgh Straiton, Glasgow Silverburn and Lakeside.
If you have an enquiry for one of these stores, please contact our Customer Services team.
All our stores are back open
The safety and wellbeing of our colleagues, our customers and the wider community is always our top priority.
Following the latest government guidelines, our stores in Scotland and Belfast will be open again from Friday 11th December.
Our stores in England are back open
Selected stores in Scotland and our Belfast store remain temporarily closed. Find the perfect gift online with next day delivery or shop safely in-store
The safety and wellbeing of our colleagues, our customers and the wider community is always our top priority.
Following the latest government guidelines, our England stores will be open again from Wednesday 2nd December.
Selected stores in Scotland are closed from Saturday 21st November until Friday 11th December and our Belfast store will be closed from Friday 27th November until Friday 11th December.
Our stores in England, Northern Ireland & selected stores in Scotland are temporarily closed | November 2020
Some stores in Scotland remain open at this time. Shop online with next day delivery or use our Click & Collect service at selected stores in England and at 12,000 Post Office locations nationwide
The safety and wellbeing of our colleagues, our customers and the wider community is always our top priority.
So, following the latest government guidelines, our England stores will be closed for in-store shopping from Thursday 5th November until Wednesday 2nd December, selected stores in Scotland will be closed from Saturday 21st November until Friday 11th December and our Belfast store will be closed from Friday 27th November until Friday 11th December. Some of our stores in Scotland remain open at this time, listed below.
Stores that are currently open for in-store shopping
You can still shop with us online 24/7 from the comfort of your own home and our fabulous Customer Service & Sales team are also still here to offer their personal expertise & advice and to help with any queries over the phone, on our Live Chat or via email.
Whilst our other stores are temporarily closed for browsing and in-store shopping, many of these are still open for Click & Collect so you can order online and collect from these stores between 12pm and 5.30pm Monday to Saturday and 12pm and 4pm on Sundays or from your local Post Office.
You can also get in touch with the below stores directly during these hours, by calling or emailing using the contact details on the store pages.
Stores that are open for Click & Collect and general queries
Our fabulous Customer Service team are also still here to offer their personal expertise & advice and to help with any queries over the phone, on our Live Chat or via email.
We're now delivering again | 09:00 on 16th April 2020
We’re delivering on time and safely, with extended 60-day returns
We recently closed our warehouse and stores in order to keep our people, their families and our communities safe. Since being closed we’ve had several messages from you, our customers, wanting to buy gifts for the people you love. We understand that in these challenging times, whilst stores remain closed, we’re all more reliant on home delivery.
Following government guidance and significant changes to our warehouse operations, we now have a dedicated team working safely to process online orders.
In addition to increased hygiene practices and strict safe distancing measures, our team are working reduced hours and in limited numbers. It’s for this reason deliveries may be slightly delayed and some products may not be available.
Doing what’s best for our colleagues, customers and communities remains our top priority and we will continue to review the situation daily. During this time, we’re keen to share the love and will be using our social channels to find ways to celebrate special moments together. Join the conversation, stay connected and stay safe.
Our website and warehouse are closing | 14:35 on 27th March 2020
Following our store closures on Monday 23rd March, we’ve been working hard to do what’s right by all of our colleagues, as well as our customers and communities. We’ve been reviewing our position daily.
Sadly, we feel it’s now the right time to take additional steps and so again, with a heavy heart, we’ve decided to close our website and warehouse operations until further notice too.
Whilst the Government has said online retailers can and should operate as normal, we no longer feel this is the right thing to do for our people. As always, our colleagues and Beaverbrooks family remain our number one focus right now, and we need to do this in order to keep them and their families safe.
We will be working hard to fulfil any existing orders made before 3pm Friday 27th March, but delivery may take slightly longer than usual. We won’t be able to accept any new orders or returns after this point, until further notice.
As we all stay at home, adjust to our ‘new normal’ and get through this together, we still want to be there for you and we’d still love to hear from you.
Please keep checking our website, blog and social channels in the coming weeks, we want to stay connected and keep celebrating special moments together, as in times like these, love is more important than anything.
We can’t wait for the moment we throw open our Beaverbrooks doors again and welcome you all back.
Our stores are closing | 17:00 on 23rd March 2020
The safety and wellbeing of our customers, our colleagues and the wider community remain our top priority and we want to do what’s best by them.
Our stores have now closed their doors from 5pm Monday 23rd March. This decision will obviously greatly affect our hundreds of store colleagues, our Beaverbrooks family, and supporting them is our number one focus right now.
In the meantime, our website and our fabulous customer service team are 100% still here for you. At times like these, love is more important than ever, so for any special moments you wish to celebrate, we're here.
We're still taking orders online and over the phone, and are working as hard as we can to get orders out on time, but due to exceptionally high order volumes, deliveries are taking longer than usual. At present, we're unable to offer next day delivery on any orders and our standard delivery time is estimated to be within 4 working days. Please check the date provided when you checkout for the latest delivery times.
We are practising safe distancing and keeping at least 2 metres apart at all times, whilst also ensuring the most stringent hygiene practises.
We also want to let you know we’re all working extremely hard behind the scenes at Beaverbrooks HQ to:
- Ensure we do always what’s right by our colleagues
- Find ways to still be there for you, our customers, when you need us (because we know a lot of you are like family to us, too!)
- Help support our wider community when they need us most, through our many charitable & volunteering initiatives.
Please keep checking our website, blog and social channels in the coming weeks as we’ll be doing all we can to stay connected and keep together as family!
We’ve detailed below the changes to how we’re operating.