Our stores in England & selected stores in Scotland are temporarily closed
Some stores in Scotland and our Belfast store remain open at this time. Shop online with next day delivery or use our Click & Collect service at selected stores in England and at 12,000 Post Office locations nationwide
The safety and wellbeing of our colleagues, our customers and the wider community is always our top priority.
So, following the latest government guidelines, our England stores will be closed for in-store shopping from Thursday 5th November until Wednesday 2nd December and selected stores in Scotland will be closed from Saturday 21st November until Friday 11th December. Some of our stores in Scotland and our Belfast store remain open at this time, listed below.
Stores that are currently open for in-store shopping
You can still shop with us online 24/7 from the comfort of your own home and our fabulous Customer Service & Sales team are also still here to offer their personal expertise & advice and to help with any queries over the phone, on our Live Chat or via email.
Whilst our other stores are temporarily closed for browsing and in-store shopping, many of these are still open for Click & Collect so you can order online and collect from these stores between 12pm and 5.30pm Monday to Saturday and 12pm and 4pm on Sundays or from your local Post Office.
You can also get in touch with the below stores directly during these hours, by calling or emailing using the contact details on the store pages.
Stores that are open for Click & Collect and general queries
Our fabulous Customer Service team are also still here to offer their personal expertise & advice and to help with any queries over the phone, on our Live Chat or via email.
Call Us
Our phone lines are open.
We're available Monday to Friday 9am - 5pm.
Please call us free on 0800 169 2329
- Shopping Online
We’re delivering on time and safely. Please check the date provided at the checkout for the latest information.
Rest assured that if you’re ordering a gift for a member of your household, all orders are sent to you in discreet outer packing with no mention of Beaverbrooks on the outside.
Our couriers have made the following changes to their services to adhere to government guidelines:
- They will no longer be handing over a hand-held device for you to sign. Instead they will record your name.
- They will step away from your door after knocking or ringing the doorbell, just in case you are self-isolating.
- If you’re not able to answer the door, they will leave a calling card with details of how you or a friend/family member can collect your parcel.
- Click & Collect
You can shop online and collect your order from selected Beaverbrooks stores, listed below. These can safely remain open for our Click & Collect service, where our store host will greet you at the entrance and safely hand over your item(s).
Here are the important points you need to know:
When can I collect my order?
Stores that are open for collection will be open from 12pm to 5.30pm Monday to Saturday and 12pm-4pm Sunday for Click & Collect only. We'll hold your order for 7 days.
For Northern Ireland and the selected stores in Scotland that remain open, refer to store opening times.
What do I need to bring?
- Please bring photo ID and the payment card used to place your order. You’ll also need your order number.
- It's also essential that you collect your order yourself, as we're not authorised to hand it over to anyone else.
What additional measures are in place?
- Please adhere to government guidelines and keep a safe distance.
- Please wear a face mask in-store unless you are exempt.
- For collection from stores in England, our Store Host will greet you at the entrance and bring your order to you. We cannot offer any other services such as watch adjustments, repairs or refunds/exchanges.
If your local store is not on this list and you’ve placed a Click & Collect order before 5pm on Tuesday 3rd November, you have until the store closes on Wednesday 4th November to collect your order. If you cannot make this, don’t worry, we’ll hold onto the item for you or we can arrange a refund if you’d prefer. Please contact our Customer Services team for more information.
- Returns & repairs
Our returns policy has been extended for Christmas gifting, therefore you have until 10th January to return unworn items to us.
For online orders, you can return by post or in-store when we’re open again.
For store purchases, you can return to store when we’re open again.
If you have an item out for repair, we will look after this for you. You can contact our Customer Services team who can provide more information.
Shopping in Scotland
& Northern Ireland
Selected stores in Scotland and our Belfast store remain open. Please continue to follow our safety measures inline with the latest government guidelines.
Don’t visit Beaverbrooks if you have a fever or any other Coronavirus symptoms
Don’t visit Beaverbrooks if you have a fever or any other Coronavirus symptoms
Please wear a mask unless you are exempt
Use the hand sanitising station on entering the store
Adhere to the new signage and always stay the recommended 2 meters distance apart
Avoid using cash as a payment method where possible
Frequently Asked Questions
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Can I return an item to store?
Our stores in England are closed from Thursday 5th November until Wednesday 2nd December and selected stores in Scotland are closed from Saturday 21st November until Friday 11th December, so you won’t be able to return your items to store during this period.
Some of stores in Scotland and our Belfast store remain open at this time so you can return items to these locations.
Our returns policy has been extended for Christmas gifting, therefore you have until 10th January to return unworn items to us.
For online orders, you can return by post or in-store when we’re open again.
For store purchases, you can return to store when we’re open again.
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I have a repair that I haven’t yet collected, what should I do?
We will hold onto the item for you. Please contact our Customer Services team who be able to give you more information.
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Is my item I sent in for repair safe?
Yes. We use insured courier services to despatch between our stores and workshops. We can assure you your item has been securely stored away.
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My warranty is due to run out. What if my item needs repairing under the warranty whilst the stores aren’t open?
Don’t worry, we will honour all repairs under warranties that run out during the period of closure.
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Is Click & Collect still available?
Click & Collect will be available at the following Beaverbrooks stores.
BASINGSTOKE
BLUEWATER
BOLTON
BRAEHEAD
BRISTOL
CHESTER
EXETER
GLASGOW FORT
GRIMSBY
HANLEY
HIGH WYCOMBE
LAKESIDE
To help us keep you and our colleagues safe, please follow the below guidelines when collecting your order from outside one of these stores.
The stores offering Click & Collect services will be open between 12pm – 5.30pm for you to collect your order. Please check the opening times on our store pages before travelling in case the times change
Upon arriving at the store, please wait outside where our Store Host will greet you and safely hand over your item(s)
Please adhere to government guidelines and keep a safe distance
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I have a Click & Collect order that I haven’t yet collected, what should I do?
Click & Collect will be available at the following Beaverbrooks stores.
BASINGSTOKE
BLUEWATER
BOLTON
BRAEHEAD
BRISTOL
CHESTER
EXETER
GLASGOW FORT
GRIMSBY
HANLEY
HIGH WYCOMBE
LAKESIDE
If your store is not on this list and you’ve placed a Click & Collect order before 5pm on Tuesday 3rd November, you have until 5pm on Wednesday 4th November to collect your order. If you cannot make this, don’t worry, we’ll hold onto the item for you or we can arrange a refund if you’d prefer. Please contact our Customer Services team for more information.
- Will Click & Collect be available in your Scotland stores?
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What do I need to bring when I collect an order from store?
Please bring photo ID and the payment card used to place your order. You’ll also need your order number. It's also essential that you collect your order yourself, as we're not authorised to hand it over to anyone else.
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What do I do when I arrive at the store to collect my order?
Please adhere to government guidelines and keep a safe distance. For collection from stores in England, please ring the doorbell and our Store Host will greet you at the entrance. They will bring your order to you.
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Do I need to wear a mask when I collect an order from store?
When collecting your order from store, you will wait outside and we’ll bring your order out to you. The government guidelines state you don’t need to wear a mask when outside. However, for stores inside shopping centres, you will need to wear a mask.
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Can I get my watch adjusted when I collect an order from store?
We’re sorry, we are not able to offer services such as watch adjustments when you collect an order from one of our stores.
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Can I get a refund or exchange when I collect an order from store?
We’re sorry, we are not able to offer other services such as refunds or exchanges when you collect an order from one of our stores.
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Can I get an item repaired when I collect an order from store?
We’re sorry, we are not able to offer other services such as repairs when you collect an order from one of our stores.
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Can I still contact the stores directly?
You can get in touch with our stores that remain open in Scotland and Northern Ireland as normal.
For our stores that are temporarily closed, listed below, you can contact these directly between 12pm – 5.30pm Monday to Saturday and 12pm – 4pm on Sunday.
BASINGSTOKE
BLUEWATER
BOLTON
BRAEHEAD
BRISTOL
CHESTER
EXETER
GLASGOW FORT
GRIMSBY
HANLEY
HIGH WYCOMBE
LAKESIDE
Call or email using the contact details on the store page.
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When will stores reopen?
We will be closely following the latest government updates and will hopefully be able to reopen our stores in England on Thursday 3rd December.
For the selected stores in Scotland that are temporarily closed, we will hopefully be able to reopen on Saturday 12th December.
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Do I need to wear a mask in-store?
Our stores in England and selected stores in Scotland are temporarily closed.
When shopping in-store, we kindly ask that you to adhere to the government guidelines and follow our safety measures in-store, which includes wearing a mask unless you are exempt.
READ MORE ABOUT SAFETY IN-STORE HERE -
Can I still shop online?
Yes. We’re delivering on time and safely, with next day delivery available 7 days a week.
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Can I still order over the phone?
Yes. You can place orders with our friendly Customer Services team on 0800 169 2329 Monday – Friday, 9am – 5pm.
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Is my item I ordered with the store recently still going to arrive?
Yes, but only when we reopen. Once stores are back open, our teams will be in touch to confirm a collection date.
If you ordered an item with any of our Scottish or Northern Irish stores, you order should arrive on time.
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What will happen if my gift card expires during the period your stores are closed?
Please keep hold of your gift card. If you wish to use it in-store, we’ll honour it from 30 days when we reopen. If you want to redeem it online, we will need to issue you with a new card, which our Customer Services team can arrange for you.
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How do I redeem my birthday code in-store?
If you wish to redeem your code in-store, our team will be happy to honour it for 30 days from when we reopen.
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I want a payment holiday on my finance agreement. Who can help me?
This will need to be arranged with your finance provider directly. Please contact the provider shown on your credit agreement, which should be either V12 Retail Finance or Hitachi Capital.
Returns
Repairs & warranties
Click & Collect
Stores
Orders, payments & codes
Archived Updates
We're now delivering again | 09:00 on 16th April 2020
We’re delivering on time and safely, with extended 60-day returns
We recently closed our warehouse and stores in order to keep our people, their families and our communities safe. Since being closed we’ve had several messages from you, our customers, wanting to buy gifts for the people you love. We understand that in these challenging times, whilst stores remain closed, we’re all more reliant on home delivery.
Following government guidance and significant changes to our warehouse operations, we now have a dedicated team working safely to process online orders.
In addition to increased hygiene practices and strict safe distancing measures, our team are working reduced hours and in limited numbers. It’s for this reason deliveries may be slightly delayed and some products may not be available.
Doing what’s best for our colleagues, customers and communities remains our top priority and we will continue to review the situation daily. During this time, we’re keen to share the love and will be using our social channels to find ways to celebrate special moments together. Join the conversation, stay connected and stay safe.
Our website and warehouse are closing | 14:35 on 27th March 2020
Following our store closures on Monday 23rd March, we’ve been working hard to do what’s right by all of our colleagues, as well as our customers and communities. We’ve been reviewing our position daily.
Sadly, we feel it’s now the right time to take additional steps and so again, with a heavy heart, we’ve decided to close our website and warehouse operations until further notice too.
Whilst the Government has said online retailers can and should operate as normal, we no longer feel this is the right thing to do for our people. As always, our colleagues and Beaverbrooks family remain our number one focus right now, and we need to do this in order to keep them and their families safe.
We will be working hard to fulfil any existing orders made before 3pm Friday 27th March, but delivery may take slightly longer than usual. We won’t be able to accept any new orders or returns after this point, until further notice.
As we all stay at home, adjust to our ‘new normal’ and get through this together, we still want to be there for you and we’d still love to hear from you.
Please keep checking our website, blog and social channels in the coming weeks, we want to stay connected and keep celebrating special moments together, as in times like these, love is more important than anything.
We can’t wait for the moment we throw open our Beaverbrooks doors again and welcome you all back.
Our stores are closing | 17:00 on 23rd March 2020
The safety and wellbeing of our customers, our colleagues and the wider community remain our top priority and we want to do what’s best by them.
Our stores have now closed their doors from 5pm Monday 23rd March. This decision will obviously greatly affect our hundreds of store colleagues, our Beaverbrooks family, and supporting them is our number one focus right now.
In the meantime, our website and our fabulous customer service team are 100% still here for you. At times like these, love is more important than ever, so for any special moments you wish to celebrate, we're here.
We're still taking orders online and over the phone, and are working as hard as we can to get orders out on time, but due to exceptionally high order volumes, deliveries are taking longer than usual. At present, we're unable to offer next day delivery on any orders and our standard delivery time is estimated to be within 4 working days. Please check the date provided when you checkout for the latest delivery times.
We are practising safe distancing and keeping at least 2 metres apart at all times, whilst also ensuring the most stringent hygiene practises.
We also want to let you know we’re all working extremely hard behind the scenes at Beaverbrooks HQ to:
- Ensure we do always what’s right by our colleagues
- Find ways to still be there for you, our customers, when you need us (because we know a lot of you are like family to us, too!)
- Help support our wider community when they need us most, through our many charitable & volunteering initiatives.
Please keep checking our website, blog and social channels in the coming weeks as we’ll be doing all we can to stay connected and keep together as family!
We’ve detailed below the changes to how we’re operating.