Our stores are Now Open
Our stores are now open! Selected stores in Scotland will remain closed until further notice, please check the stores page for more details.
We’ve thrown back open the doors of our Beaverbrooks stores. We can’t wait to see you all again.
Doing what’s best for our colleagues, our customers and our communities is always our top priority, so we’ve been very busy making sure we provide a safe and enjoyable shopping experience for you in-store.
All the measures we’ve introduced are fully compliant with the latest government guidelines.
To ensure you appreciate the usual exceptional service in-store whilst feeling completely safe, please take the time to read our detailed guide on shopping in-store here.
We look forward to welcoming you back!
For those of you who would prefer to shop online, our website continues to take orders with next day delivery available, 7 days a week.
We're now delivering again | 09:00 on 16th April 2020
We’re delivering on time and safely, with extended 60-day returns
We recently closed our warehouse and stores in order to keep our people, their families and our communities safe. Since being closed we’ve had several messages from you, our customers, wanting to buy gifts for the people you love. We understand that in these challenging times, whilst stores remain closed, we’re all more reliant on home delivery.
Following government guidance and significant changes to our warehouse operations, we now have a dedicated team working safely to process online orders.
In addition to increased hygiene practices and strict safe distancing measures, our team are working reduced hours and in limited numbers. It’s for this reason deliveries may be slightly delayed and some products may not be available.
Doing what’s best for our colleagues, customers and communities remains our top priority and we will continue to review the situation daily. During this time, we’re keen to share the love and will be using our social channels to find ways to celebrate special moments together. Join the conversation, stay connected and stay safe.
Our website and warehouse are closing | 14:35 on 27th March 2020
Following our store closures on Monday 23rd March, we’ve been working hard to do what’s right by all of our colleagues, as well as our customers and communities. We’ve been reviewing our position daily.
Sadly, we feel it’s now the right time to take additional steps and so again, with a heavy heart, we’ve decided to close our website and warehouse operations until further notice too.
Whilst the Government has said online retailers can and should operate as normal, we no longer feel this is the right thing to do for our people. As always, our colleagues and Beaverbrooks family remain our number one focus right now, and we need to do this in order to keep them and their families safe.
We will be working hard to fulfil any existing orders made before 3pm Friday 27th March, but delivery may take slightly longer than usual. We won’t be able to accept any new orders or returns after this point, until further notice.
As we all stay at home, adjust to our ‘new normal’ and get through this together, we still want to be there for you and we’d still love to hear from you.
Please keep checking our website, blog and social channels in the coming weeks, we want to stay connected and keep celebrating special moments together, as in times like these, love is more important than anything.
We can’t wait for the moment we throw open our Beaverbrooks doors again and welcome you all back.
Our stores are closing | 17:00 on 23rd March 2020
The safety and wellbeing of our customers, our colleagues and the wider community remain our top priority and we want to do what’s best by them.
Our stores have now closed their doors from 5pm Monday 23rd March. This decision will obviously greatly affect our hundreds of store colleagues, our Beaverbrooks family, and supporting them is our number one focus right now.
In the meantime, our website and our fabulous customer service team are 100% still here for you. At times like these, love is more important than ever, so for any special moments you wish to celebrate, we're here.
We're still taking orders online and over the phone, and are working as hard as we can to get orders out on time, but due to exceptionally high order volumes, deliveries are taking longer than usual. At present, we're unable to offer next day delivery on any orders and our standard delivery time is estimated to be within 4 working days. Please check the date provided when you checkout for the latest delivery times.
We are practising safe distancing and keeping at least 2 metres apart at all times, whilst also ensuring the most stringent hygiene practises.
We also want to let you know we’re all working extremely hard behind the scenes at Beaverbrooks HQ to:
- Ensure we do always what’s right by our colleagues
- Find ways to still be there for you, our customers, when you need us (because we know a lot of you are like family to us, too!)
- Help support our wider community when they need us most, through our many charitable & volunteering initiatives.
Please keep checking our website, blog and social channels in the coming weeks as we’ll be doing all we can to stay connected and keep together as family!
We’ve detailed below the changes to how we’re operating.
- Online & delivery
Online & delivery
At present, we’re aiming to deliver all orders within 2 working days but please check the date provided at checkout for the latest information.
Rest assured that if you’re ordering a gift for a member of your household, all orders are sent to you in discreet outer packaging with no mention of Beaverbrooks on the outside.
Our couriers have made the following changes to their services to adhere to government guidelines:
- They will no longer be handing over a hand-held device for you to sign. Instead they will record your name.
- They will step away from your door after knocking or ringing the doorbell, just in case you are self-isolating.
- If you’re not able to answer the door, they will leave a calling card with details of how you or a friend/family member can collect your parcel.
- Our stores
Returns & repairs
From Monday 15th June, you’ll have 30 days to return your unworn item to us, however, we understand that during these times this may not always be possible. If you need longer than 30 days to return something, please contact us and our teams will be happy to help.
For in-store purchases made before 15th June, you will have 30 days from when the stores reopen to return your unworn item. All other conditions of our returns policy remain in place and so we will require the unworn item to be sent in its original packaging and accompanied by proof of purchase in order to process your refund read the full policy.
For online purchases, you can return your item at one of the 12,000 Post Office branches nationwide or at any of our Beaverbrooks stores in England and Northern Ireland.
Frequently Asked Questions
Can I return an item to store?
Yes, our Returns service is available in our stores in England and Northern Ireland.
Do I need to bring a mask?
It isn’t essential for you to wear a mask, this is your personal choice. We will have disposable masks in store if you would prefer to wear one during your time in store.
Can I bring children into store?
We ask you to please help us to manage numbers in-store by limiting your visits to parties of three. Children are welcome, but its your responsibility to ensure they understand and can follow safe distancing guidelines to keep everyone in our stores safe.
When will your stores in Scotland be opening?
Selected stores in Scotland are now open, please check the stores page for more details.
How do I find out shopping centre times?
Please check shopping centre websites for the latest opening times and information about their Covid-19 guidelines.
Are you still serving refreshments in-store?
We’re not serving refreshments for the time being to limit the risk of exposing our colleagues and customers to infection.
- Can I still shop online?
Yes. We’re delivering on time and safely, with next day delivery available 7 days a week.
- Can I still order over the phone?
To help keep our people safe, all teams that can work from home are doing so. Our Customer Services team are therefore working remotely and responding to all email enquiries, but our phone lines aren’t open at this time. If you prefer to speak to us over the phone to place your order, please email us and one of the team will call you back.
- When will stores reopen?
- Is Click & Collect still available?
Yes, our Click & Collect service is available in our English, Northern Ireland and at selected Scottish stores so you can browse online and collect in-store at a time that’s convenient. Please allow extra time when collecting your order, in case of queues at our store and/ or the shopping centre.
- I have a Click & Collect order that I haven’t yet collected, what should I do?
- I have a repair that I haven’t yet collected, what should I do?
- You have my watch/jewellery as it’s being repaired, what will happen to it?
- How can I contact my local store if I have a question or complaint?
- What if I want to return something to store?
Stores in England and Northern Ireland - You can return your unworn item to our stores in England and Northern Ireland from Monday 15th June. You will have 30 days from this date to return your item.
Stores in Scotland - You can return your unworn item to selected stores in Scotland from Monday 29th June. You will have 30 days from this date to return your item.
All other conditions of our returns policy remain in place and so we will require the unworn product to be sent in its original packaging and accompanied by proof of purchase in order to process your refund. Read the full policy.Read the full policy.
- I can’t return an item at the moment as I’m self-isolating, what options do I have?
Please contact our Customer Services team who will be happy to support you.Contact Us
- What will happen if my gift card expires before you reopen?
Please keep hold of your gift card. If you wish to use it in-store, we’ll honour it for 30 days from Monday 15th June. If you are looking to redeem it online, we will need to issue you with a new card when we reopen, which our Customer Services team can arrange for you.Contact Us
- My warranty is due to run out. What if my item needs repairing under the warranty whilst you aren’t open?
Don’t worry, we will honour all repairs under warranties that run out during the period of closure. Please make sure you the item is returned to us within 30 days from Monday 15th June.
- Is my item I sent in for repair safe?
Yes. We use insured courier services to despatch between our stores and workshops. We can assure you your item has been securely stored away.
- Is my item I ordered with the store recently still going to arrive?
Yes, but only when we reopen. Once our stores are open again on Monday 15th June, our teams will be in touch to confirm a collection date.
- How do I redeem my birthday code in-store?
If you wish to redeem your code in-store, our team will be happy to honour it for 30 days from Monday 15th June.
- I want a payment holiday on my finance agreement. Who can help me?
Your finance agreement is set up with V12 Finance who can be contacted via https://www.v12retailfinance.com/contact-usfor information in relation to your finance payments.
- I need to make an insurance claim as my item is lost/stolen. How do I do this?
We’re sorry, we are unable to help you make a claim at this time. If you have a replacement voucher you need to use, we will extend your expiry dates once we reopen.
- How are you keeping your people safe whilst working?
Following government guidance and significant changes to our warehouse operations and our stores, our colleagues are able to work safely and efficiently. In addition to increased hygiene practices and strict safe distancing measures, our team are working reduced hours and in limited numbers. For more information about our stores reopening and the safety measures we’ve introduced, please read our stores re-opening guide.