Returns Policy
Returns Policy
We hope you'll be delighted with your Beaverbrooks purchase; on the rare occasion that you aren't entirely satisfied, we're more than happy to offer a full refund or exchange. Simply return the unworn item to us within 30-days, ensuring it's in its original packaging and accompanied by proof or purchase (receipt, invoice, or despatch note).
For web orders we're pleased to offer free returns by mail order, to take advantage of this please follow the easy steps below:
1. Detach the pre-paid returns label from the bottom of the invoice/receipt and complete the returns information
2. Package the item up, ensuring the completed invoice is included in the parcel and the pre-paid returns label is displayed clearly on the outside of the parcel
3. Take the item to the Post Office and ask for proof of postage
Please allow 10 days for your return to be processed, all refunds will be applied to the original card used to place the order.
If you're unable to find your returns label, please contact our Customer Services Team on 0800 169 2329 who will be able to send you a replacement label. Alternatively you can use the following address (without the pre-paid returns label the Post Office will charge you to return items to this address):
Mail Order Department
Adele House
Park Road
St.Annes on Sea
Lancashire
FY8 1RE
You can also return your purchase to any of our 65 stores nationwide for a refund, exchange or credit note. Find your nearest Beaverbrooks
Please note: Orders paid for using Paypal or Interest Free Credit can only be refunded using the FREEPOST label.
If you have any questions about our returns policy, please don't hesitate to contact our Customer Services Team on 0800 169 2329 (Mon-Fri, 9am -5pm excluding Bank Holidays).
Guarantee
Beaverbrooks guarantee all our products against manufacturing defects. This guarantee will be honoured at any branch of Beaverbrooks or through Mail Order on production of the sale receipt. These rights are additional to and do not detract from your statutory rights.
