FAQs

At Beaverbrooks we are always striving to offer a better service, so in this section we have tried to answer any question that may arise out of hours to hopefully put your mind at ease until we can help personally, in store or by phone (0800 169 2329    ).

 

Q: Can you adjust my watch bracelet?

A: We offer FREE Adjustment on all our bracelet watches.

We all know that one size does not fit all! So simply take your Beaverbrooks bracelet watch to any of our 66 stores and we can adjust your bracelet so that it fits perfectly. For full details visit our Free Watch Adjustment page

Q: How can I return my purchase for an exchange or refund?

A: We know you will be delighted with your purchase; we do appreciate that sometimes you may not be. On these rare occasions we are more than happy to offer you an Exchange, Credit Note or Refund on your purchase if it is returned to us within 30 days from receipt providing the item is unworn, in pristine condition, with its original packaging and all relevant receipts and documentation. This offer does not include personalised items or special orders and does not affect your statutory rights.

An Exchange, Credit Note or Refund of your purchase can be done by returning your goods to the address below using the FREEPOST returns label on your Website receipt, or by going in to any Beaverbrooks store.

Mail Order Department
Adele House
Park Road
St.Annes on Sea
Lancashire
FY8 1RE

Q: Do you post items outside of UK?

A: We offer free delivery to all Great Britain and Northern Ireland addresses and we can only deliver to customers within this area with the exception of B.F.P.O addresses.

Q: What guarantee do I recieve with my purchase?

A: We guarantee all our products against manufacturing defects. This guarantee will be honoured at any branch of Beaverbrooks or through Mail Order on production of the sale receipt. These rights are additional to and do not detract from your statutory rights.

Q: How can I insure my purchase?

A: Every piece of Beaverbrooks jewellery and every watch is special. Therefore, they deserve to be looked after. That's why at Beaverbrooks we offer all of our customers the peace of mind of our Jewellery and Watch Protection Service. For full details on our insurance click here

Q: Can I get a written valuation of my purchase for my insurance company?

A: We recommend The Guild of Valuers and Jewellers. As a company we do not offer an in-house valuation service, however if you would like your jewellery valued, we are pleased to recommend The Guild.

Guild valuations are carried out by highly qualified expert valuers, and include a detailed description and colour photograph of each item valued as well as current assessed values. Each valuation is also registered free of charge to a secure online database, providing you with extra security and peace of mind.

To learn more go to their website "The Guild of Valuers and Jewellers"

Alternatively a service we are able to offer you is that of a valuation pack for you to send your goods direct to The Guild. Should you like us to forward you a pack for their postal service please send your full address to enquires@beaverbrooks.co.uk

Q: What is White Gold?

A: White gold has been increasing in popularity since the early 1920's. To obtain white gold, the pure (yellow) gold is alloyed with Palladium, Zinc and Silver to name a few. The finished result however is still that of a slight yellow colour, so to give white gold its brilliance and shine it is coated with rhodium which is extremely hard and acts as a whitener and a brightener. This is common practice with all white gold.

As the rhodium is a coating it will periodically need to be re rhodium plated depending on the conditions of wear. Don't worry with all purchases of white gold from Beaverbrooks you will receive a care card explaining how to keep it in the best possible condition.

Q: Can all of Beaverbrooks rings be sized?

A: All of our rings are different in style and design, this means we are unable to give a generic yes or no to this question as each one is individual. Most of our rings can be sized and if you pop into any of our branches they will be able to tell you exactly what options are available for you.

Q: My watch has stopped what do I do?

A: If your watch is a brand that we stock at Beaverbrooks then take it to your nearest store. Here they will be able to advise you on the best course of action available. If it is a watch that you have purchased from us, then if you can, bring in your receipt and watch guarantee, this will speed up the process with the manufacturers. In most cases your watch will have to go back to the manufacturer to assess what the problem is, don't worry; it is probably just a simple battery that's needed.

Q: Do you engrave items?

A: Our stores work closely with a number of reputable engravers and we can send items that have been purchased from us to these engravers. We can't promise that everything we sell is engraveable, what we can promise is our very best service.

Q: Do you buy gold?

A: At the moment we are unable to purchase unwanted gold jewellery. If an item has been purchased from us we can offer a part exchange value against another purchase. Take your item into your nearest branch and they will be able to discuss your options further.

Q: What do I do if my Beaverbrooks item has been lost or stolen?

A: We know how distressing this is, so we will help in any way we can. If you have taken our Jewellery or watch protection Insurance you can claim up to 30 days after the incident (that's what's fantastic about the cover we offer).

First of all you need to report the loss to the police who will, (depending on the force) log it and give you a reference number. Then at your earliest convenience visit your nearest Beaverbrooks store who will fill a claim form in with you and go through all of the details. Then just let us deal with the rest. Your claim will usually be dealt with within 10-14 working days.

Q: What do I do if I have damaged my Beaverbrooks watch/jewellery?

A: There is no black or white answer for this one as each case is completely individual and has to be treated as such. So the best advice we can give is to stop wearing the item, and as soon as you are able, pop into any one of our branches where they will be able to advise further.